Friday, April 25, 2008
Mapping IT Services
Join industry expert, Jack Probst, as he provides you with a definition of a service, as per ITIL version 3, and how value is created for those services. He further provides an understanding of how to map those IT services into the Service Catalog.
Education • ITIL Processes • (0) Comments • (0) Trackbacks • Permalink
Friday, April 18, 2008
Bonus: Pink Elephant Conference 2008 - Chad Pregracke
Chad Pregracke, President of Living Lands and Waters, talking about how to raise money when all you’ve got is passion!
ITSM Conference Information • (0) Comments • (0) Trackbacks • Permalink
The Key To Transitioning Process Improvement From Project To Production, Part 5
In the conclusion to “The Key to Transitioning From Project to Production”, Gary goes through the ARCI (RACI) matrix and its various production activities and summarizes his presentation.
Please note: Following Gary’s conclusion are questions and answers. Questions are not audible due to recording limitations in the audience.
Approximate Running Time: 15.5 minutes
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Friday, April 11, 2008
The Key To Transitioning Process Improvement From Project To Production, Part 4
In Part 4, Gary defines the key things to transition and creating a transition plan for each process and wraps up with a discussion of the typical roles in production.
Approximate Running Time: 10 minutes
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Friday, April 04, 2008
The Key To Transitioning Process Improvement From Project To Production, Part 3
Gary continues with Part 3 establishing a Transition Team, developing a Transition Plan, identifying the elements before the transition can begin and the Transition Team’s responsibilities.
Approximate Running Time: 10 minutes
Education • Management Skills • (0) Comments • (0) Trackbacks • Permalink