Troy's Blog

IT Service Catalog Examples

Someone recently reminded me that it is always easier to edit than to create from scratch.

So in keeping with the release of our New Book on the importance of the IT Service Catalog I thought the readers of this blog might appreciate some links to examples available on the web.

However, before you go on to navigate the links in search of example service definitions I want to qualify that these links do not necessarily represent the best practices we discuss in our book. That being said they do provide you with a glimpse at some real organizations that are kind enough to put their cookies on the table for all to sample.

State of North Carolina

University of New South Wales

DCU

Purdue University

Kentucky Commonwealth

National Institute of Health

University of California at Santa Cruz

Stanford University

Clemson University

The Ohio State University

The University of Texas

MIT Information Services Technology

Griffith University

Victoria University of Wellington

State of Maine

University Of Arizona

University Of Arizona Student Services

New Mexico Dept. Of IT

Another Great Site for Service Catalog Examples: HEIT Management

I trust that you find these sites useful

Important Note: Pink has just released an exciting new Online Education Offering Service Catalog Implementation Overview. Receive practical guidance, an online version of our Service Catalog Book and useful templates.

Troy

I am rarely happier than when spending entire day programming my computer to perform automatically a task that it would otherwise take me a good ten seconds to do by hand. ~Douglas Adams

1. Hey troy,

   who would that “someone” be?  A little credit where credit is due.

   

   Hope all is well.

   Anthony.

   Posted by Anthony Nantes  on  03/01  at  03:52 AM

2. PS:

   I’d also add this one to the mix:

   http://its.ucsc.edu/service_catalog/index.php

   (From UC Santa Cruz)

   Posted by Anthony Nantes  on  03/01  at  03:54 AM

3. Quite Right Anthony

   Folks I want to thank Anthony Nantes who is a Service Management Champion at the University of Melbourne for the gentle prod to post these links.

   Cheers

   Troy

   Posted by Troy DuMoulin  on  03/01  at  10:29 AM

4. Note that it’s “Purdue” University…
   at least it’s spelled that way on *my* diploma.

   Posted by Dave Pickens  on  03/28  at  07:11 PM

5. Thanks for the catch Dave

   I have updated the post

   Best Regards

   Troy

   Posted by Troy DuMoulin  on  03/30  at  12:58 PM

6. Troy,

   From an ITIL Service Manager newbie, thank-you for the links they have come in handy.

   Julian

   Posted by .(JavaScript must be enabled to view this email address)  on  04/07  at  11:55 AM

7. Thanks Troy.
   That was a very useful post.

   I am currently working on formalizing the IT Architecture of a client and plan to build the framework around views of the Service Catalogs.

   So these references were just the thing I needed.

   Best regards
   Gautam Sarnaik

   Posted by Gautam  on  04/15  at  06:59 AM

8. I’ve been collecting these URLs on my delicious links:
   http://delicious.com/Batand/service_catalog
   As of this posting, there are about two dozen on the list.

   Posted by .(JavaScript must be enabled to view this email address)  on  11/26  at  04:04 PM

9. Great blog - Also thought you should know the following three links go to page not found:

   University of New South Wales

   Griffith University

   Kentucky Commonwealth

   Posted by R.L. Spuler  on  07/20  at  04:23 PM

10. Thanks RL for the notice, can you imagine that they would not let me know of the website updates.

    Looks like Griffith has put their service catalog behind an internal portal and the other two site have updated their page address which I have adjusted.

    Cheers

    Troy

    Posted by .(JavaScript must be enabled to view this email address)  on  07/20  at  09:48 PM

11. Hey, thanks Troy. These are some handy links for sure. You are always on top of it.

    Posted by Tony  on  01/24  at  10:09 PM

12. Can someone please share the reasons for tracking Service Versions in the Service Portfolio?  Today we have ‘active’ and ‘retired’, but it would seem valuable to actually track a version number.  Thanks.

    Posted by .(JavaScript must be enabled to view this email address)  on  03/15  at  12:05 PM

13. Hello Paul

    In my perspective a Service and its level of detail grows throughout its lifecycle.

    A service starts with a a definition of requirement, and the outcomes that it will provide in support of a business goal. (directly or indirectly)

    This is sometimes fleshed out in a business case or ROI evaluation. Both of these sources move forward to flesh out the Service Design Package. (A detailed understanding of the functional and warranty elements of the service).

    These are reflected as attributes in the Service Portfolio. I would think that you will want to have a version attribute for all services along with a Status Attribute describing its state. (Approved, Development, Active, Retire)

    Both would be needed from my perspective.

    Troy

    Posted by Troy DuMoulin  on  03/17  at  09:39 PM
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