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Thursday, November 30, 2006

Getting Around Town


It’s not easy for me to reach the handlebars - but I can dream!

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Posted by Pinky on 11/30/06 at 11:19 AM
Pinky's Travels Permalink

Checking Out


I love those folks at Holiday Inn. They really know how to take care of me.

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Posted by Pinky on 11/30/06 at 11:17 AM
Pinky's Travels Permalink

Friday, November 24, 2006

Process Simulations

A popular offering from many IT Service Management consulting firms are process simulations. Process simulations seem to come in all shapes and sizes, each with their own set of pluses and minuses. This PinkPodcast speaks to the nature of process simulations and what criteria you should consider when deciding on where a simulation could supplement your education activities.

Note: Please be advised that this is an Enhanced PinkPodcast that contains a slide presentation and is best viewed with QuickTime.

Approximate running time: 11 minutes

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Posted by Tim Ing on 11/24/06 at 01:50 PM
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Friday, November 17, 2006

Implementing Problem Management

Many organizations struggle with implementing Problem Management. In reality, Problem Management should be one of the easier processes to implement. Unfortunately, some organizations still confuse Incident and Problem Management; often, they only implement Problem Management when reacting to a Major Incident and someone high enough in the organization has yelled loud enough.

Note: Please be advised that this is an Enhanced PinkPodcast that contains a slide presentation and is best viewed with QuickTime.

Approximate running time: 7 minutes

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Posted by Tim Ing on 11/17/06 at 01:48 PM
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Wednesday, November 15, 2006

Hola From Puerto Vallarta!


After a long trip across the Pacific, I thought I’d relax on the tail of this seahorse on the boardwalk in Puerta Vallarta!

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Posted by Pinky on 11/15/06 at 04:15 PM
Pinky's Travels Permalink

Friday, November 10, 2006

Understanding Change Models

The IT Infrastructure describes many types of possible changes. Many organizations still struggle with translating these definitions into reality. One way to achieve this is to look at change models.  Listen to this PinkPodcast and learn more about change models; the four main change categories and what they mean; how to determine the change scope; and how to determine the affected components in the IT infrastructure.

Note: Please be advised that this is an Enhanced PinkPodcast that contains a slide presentation and is best viewed with QuickTime.

Approximate running time: 10 minutes

Download PinkPodcast

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Posted by Tim Ing on 11/10/06 at 01:45 PM
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Tuesday, November 07, 2006

Nominations Now Open For Pink Elephant’s Annual ITIL Awards

Award Winners Recognized At Annual Conference In Las Vegas, February 2007

BURLINGTON, ON – November 7, 2006 – Pink Elephant is now accepting nominations for the ITIL Awards, to be presented at the 11th Annual International IT Service Management Conference and Exhibition taking place February 18-21, 2007 at the Venetian Hotel in Las Vegas. 

Since the United Kingdom’s Office of Government Commerce (OGC) first developed ITIL in the late 1980s, it has gained recognition as an international IT industry standard and a framework to support IT governance initiatives.

“For years Pink Elephant has worked diligently to increase awareness of the best practice framework on a global scale.” says Pink Elephant President David Ratcliffe.  “Part of this work has included the introduction of an awards program to further illustrate and promote ITIL’s benefits. Every year we’re always delighted that the ITIL Awards program showcases those success stories that really deserve public recognition.”

Companies and individuals are eligible to submit nominations for either ITIL Project of the Year or ITIL Practitioner of the Year.  Pink Elephant’s executive team selects these award winners based on the following criteria:

ITIL Project of the Year
This award is presented to an organization. To receive a nomination, the organization must have:

• A clearly defined project with dedicated management
• A project start date occurring at least 6 months before the conference start date
• Clearly documented and communicated goals/objectives
• A demonstrated and significant commitment to ITIL best practices with involvement of certified staff
• Documented, measurable project benefits

ITIL Practitioner of the Year
This award is presented to an individual who:

• Shows significant commitment to ITIL best practices
• Began ITIL involvement at least 6 months before the conference start date (February 18, 2007)
• Is committed to sharing knowledge about ITIL outside of employer organization
• Works for a practitioner organization

Past winning project teams and individuals have come from such organizations as BP, PEMCO, BMO Financial Group, Nationwide, Procter & Gamble, the Ontario Government, and Domtar, Inc. 

A third award, ITIL Certification Student of the Year, is presented to the individual with the highest exam score in the ITIL Service Manager course – the most advanced and rigorous level of ITIL education.  Examination institutions provide nominations for this award, and past winners have come from Microsoft Canada Co., BearingPoint, and London Life Insurance Co.

Finally, Pink Elephant presents a fourth ITIL award that requires no nomination, but is determined at the conference by the attendees themselves – ITIL Case Study Of The Year.  Eligible award recipients include practitioners delivering case studies that demonstrate concrete examples of successful ITIL implementation, and exclude vendor or Pink Elephant sessions. 

The ITIL Awards nomination form is available on Pink Elephant’s website and must be submitted by December 15, 2006.  For further information on the nomination process for the ITIL Awards, please contact George Spalding, VP Global Events, at 1-888-273-7465. 

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Posted by Brent Artemchuk on 11/07/06 at 11:21 AM
Press Releases & Announcements Permalink

Monday, November 06, 2006

ROI VOI Feasibility Analysis

This article was featured in our November issue of PinkLink.  In this latest white paper, ROI and VOI are examined in the context of the ITIL Support and Restore Processes (Incident and Problem Management, plus the Service Desk). The paper also discusses the components of a feasibility analysis that is required to support the process improvement business case. 

ROI VOI Feasibility Analysis

(2) Comments
Posted by Amy Woo on 11/06/06 at 09:49 AM
PinkLINK Newsletters Permalink

In My Spare Time…

Here I’m with some friends at the Pink office in Kuala Lumpur, Malaysia. We’re just getting ready for a night out.

In case you don’t recognize me - I’m on the extreme right in the belly dancer outfit.

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Posted by Pinky on 11/06/06 at 09:48 AM
Pinky's Travels Permalink

Friday, November 03, 2006

PinkBlogs

In keeping with the spirit of Pink’s mission statement, we continue to focus on new ways to research, document and promote best practices in a spirit unique to our culture. In this spirit, Pink Elephant has recently launched our newest communications medium – “Blogs”.

Approximate running time: 8.5 minutes.

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Posted by Tim Ing on 11/03/06 at 08:55 AM
Podcasts Permalink

ITIL Awards

The adoption IT Service Management represents a significant effort and cultural transformation that is not for the faint at heart.  Over the year, Pink Elephant has made an effort to bring industry recognition to leaders and corporations who have made a significant commitment to the philosophy of Service Management.  This podcast looks at what these awards mean, as well as the process for nomination and selection.

Approximate running time: 6.5 minutes.

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Posted by Tim Ing on 11/03/06 at 08:50 AM
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Thursday, November 02, 2006

LOVE In Japan

Look very carefully and you’ll see me and my Starbucks buddy!

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Posted by Pinky on 11/02/06 at 09:30 AM
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Tuesday, October 31, 2006

My Favourite Airline

Phew! It’s a long haul up those stairs to the upper deck on Singapore Airlines’ 747s.

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Posted by Pinky on 10/31/06 at 04:35 PM
Pinky's Travels Permalink

Friday, October 27, 2006

Pink Elephant’s 11th Annual Conference Update

With the program for Pink Elephant’s 11th Annual IT Service Management Conference and Exhibition now complete, this Pink Podcast offers an update on some exciting featured speakers coming to the world’s largest event dedicated to IT best practices – February 18-21, 2007 at the Venetian, Las Vegas.   

Approximate running time: 7 minutes

Download PinkPodcast

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Posted by Tim Ing on 10/27/06 at 06:03 AM
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Wednesday, October 25, 2006

I Could Make Quite A Splash!

Just down the road from Pink Elephant’s HQ in Toronto - Niagara Falls!

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Posted by Pinky on 10/25/06 at 08:18 AM
Pinky's Travels Permalink
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