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Tuesday, November 07, 2006

Nominations Now Open For Pink Elephant’s Annual ITIL Awards

Award Winners Recognized At Annual Conference In Las Vegas, February 2007

BURLINGTON, ON – November 7, 2006 – Pink Elephant is now accepting nominations for the ITIL Awards, to be presented at the 11th Annual International IT Service Management Conference and Exhibition taking place February 18-21, 2007 at the Venetian Hotel in Las Vegas. 

Since the United Kingdom’s Office of Government Commerce (OGC) first developed ITIL in the late 1980s, it has gained recognition as an international IT industry standard and a framework to support IT governance initiatives.

“For years Pink Elephant has worked diligently to increase awareness of the best practice framework on a global scale.” says Pink Elephant President David Ratcliffe.  “Part of this work has included the introduction of an awards program to further illustrate and promote ITIL’s benefits. Every year we’re always delighted that the ITIL Awards program showcases those success stories that really deserve public recognition.”

Companies and individuals are eligible to submit nominations for either ITIL Project of the Year or ITIL Practitioner of the Year.  Pink Elephant’s executive team selects these award winners based on the following criteria:

ITIL Project of the Year
This award is presented to an organization. To receive a nomination, the organization must have:

• A clearly defined project with dedicated management
• A project start date occurring at least 6 months before the conference start date
• Clearly documented and communicated goals/objectives
• A demonstrated and significant commitment to ITIL best practices with involvement of certified staff
• Documented, measurable project benefits

ITIL Practitioner of the Year
This award is presented to an individual who:

• Shows significant commitment to ITIL best practices
• Began ITIL involvement at least 6 months before the conference start date (February 18, 2007)
• Is committed to sharing knowledge about ITIL outside of employer organization
• Works for a practitioner organization

Past winning project teams and individuals have come from such organizations as BP, PEMCO, BMO Financial Group, Nationwide, Procter & Gamble, the Ontario Government, and Domtar, Inc. 

A third award, ITIL Certification Student of the Year, is presented to the individual with the highest exam score in the ITIL Service Manager course – the most advanced and rigorous level of ITIL education.  Examination institutions provide nominations for this award, and past winners have come from Microsoft Canada Co., BearingPoint, and London Life Insurance Co.

Finally, Pink Elephant presents a fourth ITIL award that requires no nomination, but is determined at the conference by the attendees themselves – ITIL Case Study Of The Year.  Eligible award recipients include practitioners delivering case studies that demonstrate concrete examples of successful ITIL implementation, and exclude vendor or Pink Elephant sessions. 

The ITIL Awards nomination form is available on Pink Elephant’s website and must be submitted by December 15, 2006.  For further information on the nomination process for the ITIL Awards, please contact George Spalding, VP Global Events, at 1-888-273-7465. 

(0) Comments
Posted by Brent Artemchuk on 11/07/06 at 11:21 AM
Press Releases & Announcements Permalink

Monday, November 06, 2006

ROI VOI Feasibility Analysis

This article was featured in our November issue of PinkLink.  In this latest white paper, ROI and VOI are examined in the context of the ITIL Support and Restore Processes (Incident and Problem Management, plus the Service Desk). The paper also discusses the components of a feasibility analysis that is required to support the process improvement business case. 

ROI VOI Feasibility Analysis

(2) Comments
Posted by Amy Woo on 11/06/06 at 09:49 AM
PinkLINK Newsletters Permalink

In My Spare Time…

Here I’m with some friends at the Pink office in Kuala Lumpur, Malaysia. We’re just getting ready for a night out.

In case you don’t recognize me - I’m on the extreme right in the belly dancer outfit.

(0) Comments
Posted by Pinky on 11/06/06 at 09:48 AM
Pinky's Travels Permalink

Friday, November 03, 2006


In keeping with the spirit of Pink’s mission statement, we continue to focus on new ways to research, document and promote best practices in a spirit unique to our culture. In this spirit, Pink Elephant has recently launched our newest communications medium – “Blogs”.

Approximate running time: 8.5 minutes.

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(0) Comments
Posted by Tim Ing on 11/03/06 at 08:55 AM
Podcasts Permalink

ITIL Awards

The adoption IT Service Management represents a significant effort and cultural transformation that is not for the faint at heart.  Over the year, Pink Elephant has made an effort to bring industry recognition to leaders and corporations who have made a significant commitment to the philosophy of Service Management.  This podcast looks at what these awards mean, as well as the process for nomination and selection.

Approximate running time: 6.5 minutes.

Download PinkPodcast

(0) Comments
Posted by Tim Ing on 11/03/06 at 08:50 AM
Podcasts Permalink

Thursday, November 02, 2006

LOVE In Japan

Look very carefully and you’ll see me and my Starbucks buddy!

(0) Comments
Posted by Pinky on 11/02/06 at 09:30 AM
Pinky's Travels Permalink

Tuesday, October 31, 2006

My Favourite Airline

Phew! It’s a long haul up those stairs to the upper deck on Singapore Airlines’ 747s.

(0) Comments
Posted by Pinky on 10/31/06 at 04:35 PM
Pinky's Travels Permalink

Friday, October 27, 2006

Pink Elephant’s 11th Annual Conference Update

With the program for Pink Elephant’s 11th Annual IT Service Management Conference and Exhibition now complete, this Pink Podcast offers an update on some exciting featured speakers coming to the world’s largest event dedicated to IT best practices – February 18-21, 2007 at the Venetian, Las Vegas.   

Approximate running time: 7 minutes

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(0) Comments
Posted by Tim Ing on 10/27/06 at 06:03 AM
Podcasts Permalink

Wednesday, October 25, 2006

I Could Make Quite A Splash!

Just down the road from Pink Elephant’s HQ in Toronto - Niagara Falls!

(0) Comments
Posted by Pinky on 10/25/06 at 08:18 AM
Pinky's Travels Permalink

Tuesday, October 24, 2006

Travelling With The Family

It’s not all luxury - especially when I’m traveling with the family! Here we’re all getting ready for a cargo class trip from Las Vegas to Mexico City.

(0) Comments
Posted by Pinky on 10/24/06 at 10:37 AM
Pinky's Travels Permalink

Pink Elephant CEO Ranked 16th In Top 100 Canadian Female Entrepreneurs

BURLINGTON, ON – October 24, 2006 – Pink Elephant today announced that Fatima Cabral, CEO,  was named one of Canada’s most successful business owners in PROFIT magazine’s W100 ranking of Canada’s Top Women Entrepreneurs.  Ms. Cabral, who has appeared consecutively on the W100 since 2001, was listed in the 16th spot based on the annual revenue of 100 female owned and operated firms.

“This achievement serves as a testament to the commitment of our people,” says Ms. Cabral.  “Our success is due to superior customer service, strong marketing and sales, and great employees.  As a team we strive for continuous growth and improvement, and acknowledgements like this confirm that we are on the right track.  We are very proud to be recognized.”

“We’re happy to welcome the 2006 PROFIT W100 winners to this distinguished group of peers,” says Ian Portsmouth, editor.  “Canada’s Top Women Entrepreneurs are generating economic growth both at home and abroad.”

Pink Elephant continued to demonstrate strong revenue growth last year.  Notable achievements for the company included the 10th anniversary of the International IT Service Management Conference and Exhibition that attracted a record number of IT professionals from all over the world.  Further, Pink Elephant won several large education and consulting contracts to help customers in the financial services and utilities industries improve IT operations and service delivery through the implementation of best practices.

The complete W100 rankings are posted online at, and will also be published in the November issue of the magazine.

(1) Comments
Posted by Brent Artemchuk on 10/24/06 at 11:17 AM
Press Releases & Announcements Permalink

Friday, October 20, 2006

Knowledge Management

Knowledge Management is a valuable addition to resources available to IT Service Management processes. But, Knowledge Management is a topic that is not the easiest to define or scope. This PinkPodcast is intended to serve as a primer on the subject of Knowledge Management – what it is and what it isn’t. This session will serve as a springboard for future programs which will begin to explore how Knowledge Management is useful for the various ITIL processes.

Note: Please be advised that this is an Enhanced PinkPodcast that contains a slide presentation and is best viewed with QuickTime.

Approximate running time: 9 minutes

Download PinkPodcast

(0) Comments
Posted by Tim Ing on 10/20/06 at 01:42 PM
Podcasts Permalink

Pink Elephant: Everything You’ve Always Wanted To Know, But Were Afraid To Ask!

Want to find out more about what a company with a name like Pink Elephant has to teach organizations about managing IT? Go straight to the source!

In this interview with David Ratcliffe, President of Pink Elephant, Executive Consultant and ITSM guru Troy DuMoulin digs deep to find out more about Pink Elephant including how they have been involved with ITSM and ITIL since inception and their plans for exploring the next frontiers of IT Management.

Approximate running time: 16 minutes

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(0) Comments
Posted by Tim Ing on 10/20/06 at 11:17 AM
Podcasts Permalink

On The Great Wall

Phew!! It was a long way to the top of the Great Wall of China, but what a view!!

(0) Comments
Posted by Pinky on 10/20/06 at 09:15 AM
Pinky's Travels Permalink

Seattle Cousin

Us elephants are a very enterprising lot, you know. I guess if I get tired of the IT service management business - I can always join my cousin in the car wash business!

(0) Comments
Posted by Pinky on 10/20/06 at 08:31 AM
Pinky's Travels Permalink
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