Monday, November 06, 2006
ROI VOI Feasibility Analysis
This article was featured in our November issue of PinkLink. In this latest white paper, ROI and VOI are examined in the context of the ITIL Support and Restore Processes (Incident and Problem Management, plus the Service Desk). The paper also discusses the components of a feasibility analysis that is required to support the process improvement business case.
In My Spare Time…
Here I’m with some friends at the Pink office in Kuala Lumpur, Malaysia. We’re just getting ready for a night out.
In case you don’t recognize me - I’m on the extreme right in the belly dancer outfit.
Friday, November 03, 2006
In keeping with the spirit of Pink’s mission statement, we continue to focus on new ways to research, document and promote best practices in a spirit unique to our culture. In this spirit, Pink Elephant has recently launched our newest communications medium – “Blogs”.
Approximate running time: 8.5 minutes.
The adoption IT Service Management represents a significant effort and cultural transformation that is not for the faint at heart. Over the year, Pink Elephant has made an effort to bring industry recognition to leaders and corporations who have made a significant commitment to the philosophy of Service Management. This podcast looks at what these awards mean, as well as the process for nomination and selection.
Approximate running time: 6.5 minutes.
Thursday, November 02, 2006
LOVE In Japan
Look very carefully and you’ll see me and my Starbucks buddy!
Tuesday, October 31, 2006
My Favourite Airline
Phew! It’s a long haul up those stairs to the upper deck on Singapore Airlines’ 747s.
Friday, October 27, 2006
Pink Elephant’s 11th Annual Conference Update
With the program for Pink Elephant’s 11th Annual IT Service Management Conference and Exhibition now complete, this Pink Podcast offers an update on some exciting featured speakers coming to the world’s largest event dedicated to IT best practices – February 18-21, 2007 at the Venetian, Las Vegas.
Approximate running time: 7 minutes
Wednesday, October 25, 2006
I Could Make Quite A Splash!
Just down the road from Pink Elephant’s HQ in Toronto - Niagara Falls!
Tuesday, October 24, 2006
Travelling With The Family
It’s not all luxury - especially when I’m traveling with the family! Here we’re all getting ready for a cargo class trip from Las Vegas to Mexico City.
Pink Elephant CEO Ranked 16th In Top 100 Canadian Female Entrepreneurs
BURLINGTON, ON – October 24, 2006 – Pink Elephant today announced that Fatima Cabral, CEO, was named one of Canada’s most successful business owners in PROFIT magazine’s W100 ranking of Canada’s Top Women Entrepreneurs. Ms. Cabral, who has appeared consecutively on the W100 since 2001, was listed in the 16th spot based on the annual revenue of 100 female owned and operated firms.
“This achievement serves as a testament to the commitment of our people,” says Ms. Cabral. “Our success is due to superior customer service, strong marketing and sales, and great employees. As a team we strive for continuous growth and improvement, and acknowledgements like this confirm that we are on the right track. We are very proud to be recognized.”
“We’re happy to welcome the 2006 PROFIT W100 winners to this distinguished group of peers,” says Ian Portsmouth, editor. “Canada’s Top Women Entrepreneurs are generating economic growth both at home and abroad.”
Pink Elephant continued to demonstrate strong revenue growth last year. Notable achievements for the company included the 10th anniversary of the International IT Service Management Conference and Exhibition that attracted a record number of IT professionals from all over the world. Further, Pink Elephant won several large education and consulting contracts to help customers in the financial services and utilities industries improve IT operations and service delivery through the implementation of best practices.
The complete W100 rankings are posted online at PROFITguide.com, and will also be published in the November issue of the magazine.
Friday, October 20, 2006
Knowledge Management is a valuable addition to resources available to IT Service Management processes. But, Knowledge Management is a topic that is not the easiest to define or scope. This PinkPodcast is intended to serve as a primer on the subject of Knowledge Management – what it is and what it isn’t. This session will serve as a springboard for future programs which will begin to explore how Knowledge Management is useful for the various ITIL processes.
Note: Please be advised that this is an Enhanced PinkPodcast that contains a slide presentation and is best viewed with QuickTime.
Approximate running time: 9 minutes
Pink Elephant: Everything You’ve Always Wanted To Know, But Were Afraid To Ask!
Want to find out more about what a company with a name like Pink Elephant has to teach organizations about managing IT? Go straight to the source!
In this interview with David Ratcliffe, President of Pink Elephant, Executive Consultant and ITSM guru Troy DuMoulin digs deep to find out more about Pink Elephant including how they have been involved with ITSM and ITIL since inception and their plans for exploring the next frontiers of IT Management.
Approximate running time: 16 minutes
On The Great Wall
Phew!! It was a long way to the top of the Great Wall of China, but what a view!!
Us elephants are a very enterprising lot, you know. I guess if I get tired of the IT service management business - I can always join my cousin in the car wash business!
Friday, October 13, 2006
Building a Business Case for ITIL Implementation
One of the challenges for any ITIL implementation is building the Business Case. Many organizations are comfortable with identifying the Value of implementing ITIL while others want to conduct a full business case complete with a Return on Investment (ROI) statement. The latter is often difficult in many organizations due to a lack of consistent metrics and measurements that can be used as a baseline to start building a ROI scenario.
Aproximate running time: 9 minutes