ITIL Version 3

Is all that stuff out there worth it?

As many of you know there is an ginormous (Extraordinarily large in size, extent, amount, power or degree – source: WordWeb Online - WordWeb Online- Ginormous) amount of information on the internet about all sort of Service Management related topics. They range from the “must-read” to the “delete-it-without-reading” and everything in between.

If there are some very good pieces of original work available, there is also a lot of pasting the official literature or the work of others and making it one’s own.

There are (in alphabetical order – and sorry if I missed anything) articles, blogs, books, book summaries, condensed versions, discussions pocket guides, research papers, reports, social media, webinars, and finally, whitepapers, (both live and recorded).

There are individuals and legitimate organizations promoting Service Management in a positive way. Then you have those who simply like to “trash-talk.” I do understand that everyone is entitled to his or her opinions but using the internet as a vehicle for personal attacks against someone or against an organization is, in my opinion, both tactless and classless.

I heard a radio commercial a few years back where the spokesperson said:

“Do you know what’s good about the internet? All that stuff all over the place.”
“Do you know what’s bad about the internet? All that stuff all over the place.”

One of the major obstacles is time. There is so much material available out there and I’d love to be able to read it all, but I can’t.

There are many categories of material out there such as:
• New ideas
• New products
• Analysis of what is good
• Analysis of what is bad
• Self-promotion
• Explanation of topics
• Rehashing of topics
• Old ideas spun as new
• Opinions of what should be done
• Opinions about what something should be or

Here is my twist; the plot thickens. I actually believe we need the whole spectrum of good and bad stuff out there as well as people expressing their views and opinions. How else are we going to make things better?

I have one request.

If you are going to complain, make sure you have your facts straight and offer a sensible solution.
If you have an idea for improvement, send it in. If no one hears from you, how can anyone improve his or her products or ideas?

Of course, you’ll need to schedule some time to do this. 

 

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