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The IT Service Management Experts

ITIL Version 3

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Pierre Bernard, Manager, Education Product Development

Pierre Bernard, with nearly a quarter of a century of IT experience, is dedicated to making IT Service Management easily understandable by everyone. Pierre holds not only numerous IT Service Management practitioner certifications but also the Management Certificate in ITIL as well as the V2–V3 Manager Bridge certification. Pierre has delivered all levels of ITIL certification from the Foundation (V1, V2 & V3) to the Manager Bridge.

Pierre is part of the international V3 qualification examination panel which is responsible for the creation of the V3 syllabi and exams. Pierre is a reviewer for many ITSM publications by Van Haren as well as co–authored the Release & Control and the Support & Restore books also by Van Haren.

This blog is dedicated to making sense out of the ITIL V3 core books by providing simple examples that apply not only to IT situations but to non–IT situations as well. This guide not only provides simple yet detailed explanations but will link the various concepts so that people can have a better understanding of the big picture.