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Pink Elephant’s podcasts provide best practice tips and guidance straight from the ITIL experts! New content is added weekly, so check back regularly for the latest or click Here to subscribe. Questions? Thoughts? Ideas? Contact Us!

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Friday, January 18, 2008

Taking ITIL Beyond a Level of Control, Part 4

Gary and Brian take you through how to develop your management information framework in order to ensure your process is efficient and effective.  This will allow you to make informed decisions on your processes.  Remember, if you can’t measure it you can’t manage it!

Approximate Running Time: 20.0 minutes

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Posted by Tim Ing on 01/18 at 05:00 PM
Management Skills • (0) Comments • (0) TrackbacksPermalink
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