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David Ratcliffe, President, Pink Elephant

If you're interested in what we're doing here at Pink Elephant, then feel free to post a comment - I'll do my best to respond as quickly as I can.

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    Wednesday, February 21, 2007

    The Annual IT Service Management Conference - Over For Another Year!

    Phew! Another one almost wrapped up. I say “almost” because while the program is finished and most people are heading home, the Pink Global Events team still have a lot of packing, shipping and unpacking to do. Then, when we’re all back in the office there’ll be various de-brief meetings along with the collation & analysis of feedback (yes, we really do pay attention to those forms we nag you to fill out!) So, by the way, if you were at this week’s Conference and you’d like to give us some extra feedback or suggestions - we’d be glad to hear from you. George Spalding and the rest of the Global Events team have already spent some weeks planning next year’s Conference (along with the other events we’re doing around the world between now and then) but now’s the time to let them know what you thought worked well, and what you think could be improved. if you prefer, simply post a comment to this message and I’ll make sure to pass it on.

    And just a quick note to say “thanks” to all the speakers, vendors, Pinkers and - of course - the customers who made this year’s Conference such a great experience. It seems like we all had a blast - let’s do it again, same time next year at the 12th Annual IT Service Management Conference at the Bellagio in Las Vegas!

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    Posted by David Ratcliffe on 02/21 at 11:56 PM
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    Tuesday, February 20, 2007

    Ron Foxcroft at the 11th Annual IT Service Management Conference

    And wow - once more!

    We’re almost at the end of this year’s Conference, and in planning the final keynote session we wanted someone inspirational but also light-hearted and fun. We got it for sure with Ron! With his funny stories and insights on business he was like a breath of fresh air at the end of a long day indoors.

    What an amazing life he’s had so far. Starting with nothing, he became a successful entrepreneur after having the gall to simply ask for the ownership - and responsibility - of an ailing trucking business. Amazingly, the previous owners simply said “sure - take it”. Clearly Ron brought something to the table with his infectious passion and determination to succeed. But one of the most mind-boggling facts about Ron is that, at the same time as he was turning around his new business, he decided to start a parallel career as a basketball referee! Quickly rising to the top of the referees list for the NCAA and Olympics; along the way he also invented the pea-less whistle! Now, the “Fox 40” pea-less whistle is used in sports leagues and safety organizations all over the world, and Ron’s company is turning out 40,000 of them every day - that’s a lot of whistles, Ron!

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    Posted by David Ratcliffe on 02/20 at 11:55 PM
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    Eileen Collins at the 11th Annual IT Service Management Conference

    Wow - again!

    Astronauts are always popular, but our audience really took to Eileen. Pilot of 2 Shuttle missions and Commander of 2 more, including the “Return to Flight” mission after the Columbia tragedy - here we had a true American heroine. The audience were clearly impressed with her stage presence and (forgive the pun!) down-to-earth explanations of project life in the very complex world of NASA. Interestingly, Eileen said her most challenging task was when she took on the role of CIO for the astronaut office. Trying to get techies and users (astronauts) to communicate effectively had her climbing the walls!

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    Posted by David Ratcliffe on 02/20 at 11:22 PM
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    Monday, February 19, 2007

    Chris Bliss at the 11th Annual IT Service Management Conference

    Wow!

    At the end of today we wanted someone who could lighten things up after a hard day of concentration. We were spot on with Chris Bliss! Not only did he have a lot of humorous observations about the world of IT, information and IT Service Management in particular - but he ended with his signature juggling routine in time to The Beatles’ “Golden Slumbers/Carry That Weight”. A perfect fit for our theme this year - “All You Need is L.O.V.E.”

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    Posted by David Ratcliffe on 02/19 at 10:15 PM
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    Christopher Gardner at the 11th Annual IT Service Management Conference

    Wow - what a session!

    Afterwards I heard lots of comments that Chris was the best speaker we’ve ever had. That’s a pretty high standard when you consider how many great keynote speakers we’ve had in the past. One thing’s for sure - I’ve never seen so many people line up for a book signing. He must have signed 300-400 copies of his best-seller “The Pursuit of Happyness”. I wasn’t counting, but I stood next to him the whole time and it took exactly two hours. I noticed some folks actually had handfuls of the books they asked him to sign! We couldn’t have asked him to be more friendly, gracious and patient. A very classy gentleman.

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    Posted by David Ratcliffe on 02/19 at 10:03 PM
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    Saturday, February 17, 2007

    Las Vegas!

    Time again for Pink’s Annual IT Service Management Conference & Exhibition - the 11th. Today I’m traveling to The Venetian Hotel, and I’ll be there until Thursday. There’ll be almost 2000 attendees - from dozens of countries, including almost 70 Pinkers from our various locations around the globe. I’m looking forward to meeting up with some people I haven’t seen for a while. If you’re reading this AND you plan to be there - please come and say “hi!”

    By the time we get to the end of this week I’m expecting we’ll all have a much clearer picture of where we’re heading with regards to the ITIL certification program. Confirmation came yesterday that ITIL v3 will be published at the end of May. And so, at Pink, we’re anxious to receive updates to the examination requirements so that we can make the necessary adjustments to our courses. Our plan is to start rolling out ITIL v3 courses at the same time the books are published.

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    Posted by David Ratcliffe on 02/17 at 05:08 AM
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    Monday, February 12, 2007

    Latest ITILv3 Publication Date

    I’m hearing May 30, 2007.

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    Posted by David Ratcliffe on 02/12 at 10:37 AM
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    Thursday, February 08, 2007

    The Latest ITIL Practitioner Certification From EXIN

    Congratulations to the Education Product Development team at Pink for receiving accreditation status this week from EXIN for the latest ITIL Practitioner course - “ITIL Practitioner: Service Level Management & Financial Management”!

    The course will be presented for the first time next week as a pre-conference course before our 11th Annual IT Service Canagement Conference & Exhibition in Las Vegas.

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    Posted by David Ratcliffe on 02/08 at 11:08 PM
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    Monday, February 05, 2007

    Building A CMDB? Another HOT Topic!

    While we’re on the subject of plugging books, my buddy - Malcolm Fry - has just published, through BMC, a new title “Step-by-Step Guide to Building a CMDB”. My copy arrived in the mail the other day and while I haven’t got through all 240 pages yet - it’s clearly an impressive piece of work. The timing of this release is interesting; here at Pink we’ve just released a new “Pink Practitioner” course - “How to Create a CMDB According to ITIL Best Practices”. Great minds think alike!

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    Posted by David Ratcliffe on 02/05 at 01:14 PM
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    Friday, February 02, 2007

    Service Catalogs - Clearly a HOT Topic!

    A quick note to say “well done” to Pink’s Troy DuMoulin & Rodrigo Flores of newScale (http://www.newscale.com). The two of them, along with Bill Fine, also of newScale, have just published a book titled “Defining IT Success Through The Service Catalog”. Yesterday they hosted a webinar to overview their book and they had almost 600 people “attend” - wow!

    Congratulations boys!

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    Posted by David Ratcliffe on 02/02 at 05:59 PM
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