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David Ratcliffe, President, Pink Elephant

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    Wednesday, March 28, 2007

    ITIL V3 - It’s Not Just About The Books!

    With the impending release of ITILv3, there’s a side project that’s generating almost as much interest here at Pink - the alignment of the ITIL professional certification scheme with v3. From what I’m privy to at the moment it looks like the revised scheme will not only bring the examinations (and associated courses) inline with v3, but there’s also the opportunity to make improvements and enhancements to the quite limited scope of the v2 scheme. That’s interesting, and potentially exciting. At Pink we’ve been offering so-called “complementary education programs” for a number of years now. One of the most successful of which has been our ITIL Implementation Road Map event. It’s here that a team of our most experienced Executive Consultants walk you through the “how tos” of a practical IT Service Management Improvement Plan - according to the Pink Implementation Road Map. I hope those charged with developing improvements to the scheme seriously consider incorporating such an education & certification opportunity to go with the V3 release.

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    Posted by David Ratcliffe on 03/28 at 07:42 PM
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    Saturday, March 24, 2007

    A Mexican Wrap

    Well the 3rd Annual IT Service Management Conference is now finished. I spoke prsonally with many attendees and the overall impression is that this was a very valuable learning experience, especially with the opportunity to find out the latest news on ITIL v3. The four tracks allowed for a diverse group of topics to be addressed at varying levels. This year there were even more sessions in Spanish which, of course is a good sign that ITIL is gaining a lot of attention in Latin America. But there were still a few handfuls of English sessions, mainly delivered by Pink’s North American consulting team - along with guests Sharon Taylor, David Cannon, Cathy Kirch and Majid Iqbal. A big “thank you” to Sharon, David, Majid & Cathy, along with all of the speakers for helping make this another successful Pink event.

    To top the evening off our team in Mexico “rewarded” George, me, Troy & Gary with caricatures. The sketches of the other guys look really neat - you can clearly see the resemblances. But mine? Please say I don’t look like that!!


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    Posted by David Ratcliffe on 03/24 at 09:38 AM
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    Thursday, March 22, 2007

    IT Service Managers on Tour

    Last night I had a very nice dinner with some VIP customers attending the Conference here in Mexico City. Among them were James, Nahuali and Arlette - from Banesco (one of the largest banks in Latin America). They had travelled up from Caracas in Venzuela for the Conference and I was impressed to learn that tomorrow they will be continuing their nortwhward journey by heading on to Toronto. On Monday and Tuesday they’re visiting with Catherine McGregor and her colleagues at Bank of Montreal as well as one or two other organizations in the Greater Toronto Area who’ve been working with ITIL for a while now.

    It’s nice to see that James, Nahuali and Arlette put so much value on learning about successes and challenges first hand. A well planned visit like this can really illustrate the reality of what’s often just talked about at conferences. Hats off to the folks at Banesco and Bank of Montreal.

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    Posted by David Ratcliffe on 03/22 at 05:26 PM
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    Wednesday, March 21, 2007

    China Goes Pink - Later This Year

    Had a planning session this morning with George Spalding & Gary Case regarding the program for our first IT Service Management Conferences in China later this year. We’ll be in Beijing on October 22-23 and Shanghai October 29-30. Yes, that’s right - TWO major conferences in the same country. After all, China is so big, and Beijing and Shanghai in particular have such huge markets - we couldn’t just put all our eggs in one basket.

    As you can imagine, we’re very excited about this venture. Our goal is to firmly put these events on the annual calendar of Pink global events.

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    Posted by David Ratcliffe on 03/21 at 06:35 PM
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    Mexico: 400 Attendees at the 3rd Annual IT Service Management Conference

    This morning the 3rd Annual IT Service Management Conference in Mexico kicked off and early reports are that everyone’s really pumped. I’ve spoken to attendees who’ve come from not only across Mexico but also many countries in South America (Chile, Argentina, Uruguay, Venezuela, Colombia and Brazil). I’m very impressed at the level of interest and commitment being shown by IT practitioners in latin america - they really have some abitious goals and are here to learn as much as they can in the two days.

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    Posted by David Ratcliffe on 03/21 at 06:03 PM
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    Another Successful ITIL Practitioner Result!

    Just received the results of the very first “IPAD” certification course - and all passed!

    Pink’s education team delivered the very first “ITIL Practitioner: Service Level & Financial Management” course in Las Vegas in February (immediately prior to the 11th Annual IT Service Management Conference & Exhibition) and we couldn’t have asked for a better outcome. I’m sure the participants are delighted with their new certification, but no doubt Pink Consultants Rich Petti & Anil Dissanayake are also felling really good about themselves for their succesful delivery of this brand new course. Well done Rich & Anil!

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    Posted by David Ratcliffe on 03/21 at 05:16 PM
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    Tuesday, March 20, 2007

    Not A Great Start To A Trip!

    This morning Troy DuMoulin and myself independently headed to Toronto airport for an early morning Air Canada flight to Mexico City. Coincidentally we both arrived too late and missed the flight! (The fact that I got there ahead of Troy didn’t really count for much!)

    Anyway, we were headed to Mexico to participate in Pink’s 3rd Annual Mexican IT Service Management Conference. Fortunately, there was a Mexicana flight about 90 minutes later which had at least 2 empty seats - so we made it in plenty of time. Phew!

    A flustered Troy was anxious to tell me “this NEVER happens ... I NEVER miss flights ...” Oh yes, Troy? What about the time me and you were returning from a conference in Orlando a few weeks after 9/11 and we were laughed at by the United check-in agent for arriving less than 90 minutes before departure. They wouldn’t check us in and and we ended up flying home via Miami on American. Conveniently forgotten about that one, haven’t you Troy?

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    Posted by David Ratcliffe on 03/20 at 05:51 PM
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    Thursday, March 01, 2007

    Service Catalog Book Sold Out in 1 day!!

    In an earlier post I mentioned the new book from Pink on how to develop Service Catalogs, written by Troy DuMoulin, Rodrigo Flores & Bill Fine. Well, as soon as the book went on sale the whole print run completely sold out in a single day! And we’re talking 1000s of copies here.Doesn’t say much about our capacity management for publications - does it? Let’s just make sure this is only an INCIDENT and not a PROBLEM!

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    Posted by David Ratcliffe on 03/01 at 06:29 PM
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    Closing Video from the 11th Annual ITSM Conference at the Venetian, Las Vegas - February, 2007

    If you were there then you’ll remember all this. If you weren’t - look what you missed!

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    Posted by David Ratcliffe on 03/01 at 05:28 PM
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    Singing Pinkers from the 11th Annual ITSM Conference at the Venetian, Las Vegas - February 2007

    A crazy video of Troy DuMoulin and Rachel Pennings (plus a customer - please identify yourself!) singing along, karaoke-style, to “Wild Thing”.
    Recorded at the Networking Party one evening. Can’t wait for next year!

     

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    Posted by David Ratcliffe on 03/01 at 05:11 PM
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    Eileen Collins Talking About “Classic Leadership Principles” At NASA

    Eileen Collins was so impressive at the 2007 Conference. When we’re looking for people, we think of who will make good keynote presenters, and we’re looking at their ability to achieve on two levels.

    1. What they’ve achieved in the past - which makes them a person of interest for our Conference attendees.
    2. What they can achieve for Pink at the Conference - as a keynote speaker.

    Commander Collins received a standing ovation when she walked out and another when she finished. That says it all!

    In this short clip she discusses what she values in a leader at NASA.

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    Posted by David Ratcliffe on 03/01 at 03:24 PM
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    Chris Bliss & His Beatles Juggling!

    Yesterday we were doing more conference planning for next February and I started reminiscing about some of the great keynotes we’ve had in the past.

    Check out this video of Chris Bliss at the 11th Annual Conference doing his juggling in time to Beatles music!

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    Posted by David Ratcliffe on 03/01 at 02:27 PM
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    Bloopers from the 10th Annual ITSM Conference at the Bellagio, Las Vegas - February 2006

    The outtakes from the day George and I spent at Pink HQ recording the opening video for the Conference.

     

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    Posted by David Ratcliffe on 03/01 at 12:31 PM
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    Closing Video from the 10th Annual ITSM Conference at the Bellagio, Las Vegas - February, 2006

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    Posted by David Ratcliffe on 03/01 at 12:27 PM
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