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David Ratcliffe, President, Pink Elephant

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    Friday, April 27, 2007

    The ITIL V3 Certification Scheme - Critical Success Factors

    The new ITIL V3 books will be released on May 30 and at that time, I expect we’ll hear news of an improved ITIL certification scheme to go with it.

    I believe any changes to the current (V2) certification scheme needs to take the following into account:

    1. The new scheme should be simple and straightforward to explain and understand – similar to the current scheme. I’d propose three levels:
    • A foundation level to overview the structure of ITIL V3 and explain key terms, definitions and relationships.
    • A series of Practitioner exams that focus on common roles and/or projects.
    • A Management/Consultant level to train and test competence for managing an IT Service Management implementation or improvement project.

    2. The improved scheme should be released at the same time as the books. Maybe all exams will not be ready at that time, but the vision for the whole scheme should be complete and visible to all at that time.

    3. If I hold a V2 Foundation Certificate, I should be able to sit a special update/bridging examination to test my new knowledge of ITIL and have my V2 Foundation Certificate “updated” to V3. I expect this should be possible through a 1-day update course (or a thorough reading of all five new ITIL books), followed by a “bridging exam” – say 20 questions on the new V3 content.

    4. If I hold a V2 Practitioner or Management Certificate, then these qualifications should carry some value (credit) towards the nearest equivalents in the new V3 scheme.

    5. Practitioner level qualifications should be “customer focused” (roles and projects) and not “book focused”. For example, if I am building a career in IT Support, then I’d like to be able to get a qualification that proves I can do IT Support according to ITIL. Or, if my main responsibilities are in the areas of defining, building and maintaining the CMDB, I’d like to have a qualification that shows I know how to do this according to ITIL.

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    Posted by David Ratcliffe on 04/27 at 11:10 AM
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    Monday, April 16, 2007

    Pink’s Perspective On ITIL V3

    As you may be aware, George Spalding and Gary Case (both Pinkers) are the co-authors of one of the new ITIL books - “Continual Service Improvement”. George, Gary and one or two others behind the scenes here at Pink have been virtually immersed in the development program for ITIL V3 for most of the past year. Right after the official launch of ITIL V3 (May 30) they’ll be making their knowledge and experience available to our customers through a special seminar we’ve developed called “ITIL V3: A Pink Perspective”. Here we’ll put the new best practices into the context of the work that we do here at Pink - helping organizations make plans for improving IT service management, and helping them to execute their vision plans effectively.

    We’ll be announcing the dates & locations for this special 2-day seminar very soon. And there’ll be no charge for any customers who’ve bought an ITIL product from us in 2006 or 2007!

    (1) Comments
    Posted by David Ratcliffe on 04/16 at 10:57 AM
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