The Service Organization — Part 4
THE EVOLUTION OF THE SERVICE DELIVERY ORGANIZATION In this post, I am building on a series of earlier articles dealing with the implications of managing IT services within a traditional silo-based organization. The premise of these articles is based on the observation that when you define IT services and their...
Balancing Process Formality With Innovation
“You need chaos in your soul to give birth to a dancing star” ~ Nietzsche Following on from the last post on Continual Service Improvement I would like to explore the following questions:
How much process formalization is necessary or beneficial?
At what point do we cross a line...