Saturday, June 30, 2007
ITIL V3: A Pink Perspective In Seattle
I really liked the customer group at the Sheraton Seattle the past 2 days. It’s always good to discover that so many people value the views and advice of the smart guys we have working at Pink. So hats off to Jack Probst and Troy DuMoulin who did such a fantastic job this week. Of course George Spalding is no slouch either! With that trio I believe we have three of the most experienced and effective communicators in the business.
Tuesday, June 26, 2007
ITIL V3: A Pink Perspective In Toronto
We were at the Pantages Hotel just off Yonge Street in Toronto. A real busy locale and, seeing as how I’d risen at 2:00am on the first day (thanks to jet-lag) I was grateful for the abundance of Starbucks stores nearby! I managed to get through my opening sessions until lunch time and then left everything in the capable hands of George, Troy DuMoulin and Jack Probst before heading home mid-afternoon to bed!
We had well over 200 people and it felt like the room was probably suitable for about 190! Yes- we had a tremendous number of sign-ups in our home town.
I was really tickled to see Bev MacLean and Andie Shih in the audience. It’s almost 10 years ago (next month) since I delivered the very first public ITIL Foundation course in North America here in Toronto. Bev and Andie were in that first class, along with Alex Critelli (Pink) who was also standing at the back of the room yesterday. So here we were, all this time later, gathered again to hear about the latest improvements to ITIL. Hats off to Bev and Andie - and Alex!
A few of the questions we had concerned were the major changes with the new certification scheme. So far, over the past 2 weeks, we haven’t had as many challenging comments as we had here in Toronto. Seems like there’s a degree of cynicism surrounding the various paths to the new ITIL Diploma. As one lady said, “How can someone who simply bridges their V2 Service Manager certification through a 3-day course have the same ITIL V3 knowledge as someone who goes through the complete new V3 certification path?” The former is a total of about 13-16 days training, whereas the latter could require up to 28 days training. Fair comment.
So if your motivation is simply to get your Diploma, then the V2 Service Manager “fast track” is the quickest and cheapest option. However, if you really want to learn ITIL V3 in-depth - go with the new scheme.
Saturday, June 23, 2007
Are We There Yet?
Man - that was a long trip!
We left Kuala Lumpur at 11:00am local time on Friday and arrived back here in Toronto after 6:30am Saturday. That’s nearly 32 hours elapsed time. The 5 hour wait in Hong Kong and the 3 hour wait in San Francisco didn’t help!
With all the sunshine here at home I’ve tried to stay awake as long as I could. But I gotta go to sleep now.
Friday, June 22, 2007
ITIL V3: A Pink Perspective In Kuala Lumpur
Well, we’ve now finished the Asia Pacific leg of this mini world tour - only Toronto and Seattle left!
I really liked the group of (about 90) customers we had here in Kuala Lumpur. They were in excellent spirits and genuinely seemed very pleased to see us. There were plenty of smiles and laughter as they watched me and George make fun of ourselves over the past two days. But they weren’t just there for the fun. There were lots of probing questions - in fact the most we’ve seen so far. One very nice lady even said to me “Why are you here? Why does the President of Pink Elephant come all the way here and go to this trouble for us?” It took me a few seconds to collect my thoughts before I explained that we value our customers very highly and in this time of change (ITIL V2 to V3) we wanted to reassure everyone that we are still the people you can rely on for ITIL expertise. There were lots of nods as I continued to explain that at Pink we’re very proud of everything we’ve done with ITIL, going right back to the first public courses we presented here in July 1998. And we intend to be around a lot longer to help our customers increase the value of IT in their organizations.
While I had everyone’s attention I took the opportunity to, cheekily, wag my finger and say I was disappointed that Malaysia was the last region in the Pink world to pay attention to our excellent ATLAS product! We’ve been exceeding our own expectations so far this year with ATLAS sales elsewhere in the world, but Malaysians seem to be slow off the mark in recognizing the value of ATLAS. We’ll see - I expect our team in Kuala Lumpur may get a few more requests for ATLAS demos. At least I hope that’s what happens!
Tuesday, June 19, 2007
ITIL V3: A Pink Perspective In Singapore
We were at Le Meridien Hotel on Orchard Road for the past two days (not the best venue we’ve seen recently!) and once again we were pleased and flattered that so many of our customers are prepared to give up their time to hear us talking about life with ITIL V3.
George is doing a great job. Every time I get stuck for words - usually when someone asks about page such-and-such in the Service Design book (or whatever) - he comes to the rescue. He’s a right smarty-pants and everyone loves him!
Friday, June 15, 2007
ITIL V3: A Pink Perspective In Sydney
Earlier today we finished presenting in Sydney. There were over 100 customers who came along and they stayed very engaged for the whole event. We were put on the spot with some tricky questions (as always in Oz!) but the humour was good and I appreciated all the compliments we received afterwards. Good job Shane Johnson and Carlos Nunes, who clearly added to the event with their local education and consulting expertise.
The Pink team in Australia is well positioned to promote and deliver on Pink’s leadership position here with ITIL V3. Our first V3 Foundation course is going on Monday and, I guess, this is probably the first V3 Foundation course available from anyone here in Australia.
Tuesday, June 12, 2007
itSMF Gulf In Dubai
George Spalding and I spoke at a meeting at itSMF in Dubai yesterday. There were about 60 attendees and we gave them a quick overview of the new version of ITIL along with some critical success factors for implementation.
At lunch there were a few people who asked me if Pink could have more presence in the region. Hmmm - now there’s a thought! Glad to see that our brand is strong here and our reputation is appreciated.
Just arrived in Sydney after a 16 hour journey from Dubai (connected in Singapore).
Man - this is a long trip!
Thursday, June 07, 2007
ITIL V3: A Pink Perspective In Orlando
Kicked off the event this morning in front of about 100 people. Virtually everyone is either a past and/or current customer of Pink Elephant - and they all seemed quite anxious to know what all the fuss is about. Our objective with this series of events is to let people see that - despite the significant change in ITIL that V3 brings - at Pink we’re still the “IT Service Management Experts”.
Wednesday, June 06, 2007
London To Orlando
Left the London hotel bright and early this morning with George Spalding - we’re both heading to Orlando for Pink’s “ITIL V3: A Pink Perspective” event starting tomorrow. Unfortunately we’re on separate planes (how the heck did that happen?) Nearly missed mine as we struggled in front of the check-in desk trying to pack six sets of ITIL books (yes - SIX SETS!) in our various pieces of overnight and carry-on bags. Ended up buying another bag at an airport shop. I just hope the folks who get to review these new books in Orlando appreciate the trouble we’re going through!
Tuesday, June 05, 2007
London: ITIL V3 Launch
Spent the whole day (and part of the evening) at the ITIL V3 launch event - hosted by itSMF International. There were a host of diverse speakers with representatives from itSMF, OGC, APM Group and TSO as well as the team of ITIL V3 Authors. I particularly liked hearing Michael Nieves’ introduction to Service Strategy, and Vernon Lloyd and Colin Rudd talking about Service Design.
My intention was to sit in through all sessions, but I became distracted in the exhibit area after lunch and ended up missing the Service Operations and Continual Service Improvement overviews.
Overall, I’m very glad I went. Not only were the sessions interesting (hmmm, wonder if we could make 30 minute sessions work at Pink conferences!) but I had some very useful and important offline conversations too. And it was nice to see those who’ve worked so hard for the past few years get some public and personal recognition for their efforts (see the photo).
Oh yes - Sharon Taylor did an excellent job as chair for the day!
Monday, June 04, 2007
Arrived In London
Flew from Toronto to London last night for the ITIL V3 launch event tomorrow. I hear there’ll be almost 200 people turning up to hear the formal WHY, WHO, WHAT, HOW and WHENs of the ITIL V3 project.
One of the most important topics for us at Pink is the status of the new ITIL V3 Certification Scheme. There’s been a lot of work behind the scenes these past few weeks and days - with tweaking going on daily! Come on - let’s get this nailed down!
Friday, June 01, 2007
First Public Presentation Of The New ITIL V3 Foundation Course!
Well, today we completed the first public presentation of the new ITIL V3 Foundation course. The participants did not do an examination (exams are not available until June 11) but other than that, they experienced Pink’s complete course.
Initial feedback has been excellent! I’m told that not only did they enjoy and appreciate the way the course was presented (by Jack Probst - well done Jack!) but they also appreciated the new structure and content evident in ITIL. Just like with the feedback from the internal presentations we did last week, the feedback from our customers also highlighted the new scope of the Foundation course. Everyone agrees that there’s a LOT more content to get through compared to the old V2 course. However, the fact that there’s more content isn’t as much of an issue as the higher level of focus - that’s a more noticeable difference compared to the syllabus for the V2 course and examination.