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David Ratcliffe, President, Pink Elephant

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    Tuesday, July 31, 2007

    ITIL V3 In Hong Kong

    Just finished my session. A few people told me today (before and during the session) that they’re unhappy with TSO and APMG for not putting enough timely effort into translation of the books and exams into languages other than English. This has been a recurring criticism these past few weeks.

    As one person so eloquently put it to me this morning “There’s a lot of hungry people out here, and we need to be fed ITIL!”

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    Posted by David Ratcliffe on 07/31 at 01:02 PM
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    Monday, July 30, 2007

    ITIL V3 In Taipei, Taiwan

    Last night our gracious hosts at BMC (Amy Ng and Amy You) took us to dinner at “101 Taipei” - the tallest building in the world. We had a spectacular view of the Taipei skyline at night from the observation level. There was a display up there showing the 10 tallest buildings in the world. I felt like a schoolboy when I realized that in the past 4 days I’ve been in 3 of the 4 tallest! And tonight we’re off to Hong Kong - which itself has 3 of the top 10. This is starting to get a bit silly - especially from someone who has trouble with heights!

    As for today, once again a good attendance at our seminar. However, when I asked how many people were “ITIL certified” - not many raised their hands. I think this is something of a neglected market - maybe Pink can do something about that!

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    Posted by David Ratcliffe on 07/30 at 10:55 PM
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    Thursday, July 26, 2007

    ITIL V3 In Seoul, South Korea

    My first visit to Korea, and I’m impressed that everyone I’ve met is so happy and friendly. I find people are friendly almost everywhere in the world - but here in Seoul they just seem happy too!

    There were some interesting questions at the seminar we delivered. The best one was “Why should we spend money learning about V3 when there’ll probably be a V4 before too long?!” My response was to promise there would be no ITIL V4!

    But seriously, if we can really make the “Continual Service Improvement” book work, and apply the same philosophy to ITIL, then the current version - Service Lifecycle and all - should be it for quite some time. Of course, I have no control as to whether OGC and TSO ever decide to publish an ITIL V4. And if they do anytime soon I’m going to look pretty foolish!

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    Posted by David Ratcliffe on 07/26 at 04:20 PM
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    Wednesday, July 25, 2007

    ITIL V3 Foundation Bridge

    After lots of discussion and deliberations (and just a bit of flip-flopping) the Qualification Board has finally decided that the Foundation Bridge will definitely have an exam attached to it. If you attended any of the recent Pink Perspective events this won’t come as a surprise to you as we clearly stated that was what would happen. However, we subsequently heard last week that the Chief Examiner was not in favor of a bridging examination and a Certificate of Attendance would be all that was needed from the 1 day Foundation Bridge course to get the additional 0.5 credit.

    That didn’t make a lot of sense to me, you’re either in the testing game - or not! So I’m glad to see that APMG’s Qualification Board have finally made the right decision.

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    Posted by David Ratcliffe on 07/25 at 11:01 PM
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    ITIL V3 In Shanghai, China

    Here is a copy of the slides I used today in Shanghai, and yesterday in Beijing.

    I’ll also be using the same presentation tomorrow in Seoul and next week in Taipei, Hong Kong and Singapore.

    And this is George Spalding’s presentation “What’s New in ITIL V3?” from the same events.

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    Posted by David Ratcliffe on 07/25 at 10:27 AM
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    Tuesday, July 24, 2007

    ITIL V3 In Beijing, China

    We’re jointly presenting a series of seminars with BMC these next two weeks across major cities in Asia.

    Today we’re in Beijing, and this morning we had almost 30 members of the press quizzing George Spalding (Pink), Ken Turbitt (BMC) and Nick Yang (BMC) about ITIL V3. Most questions were about the certification program, and I’m detecting that many people are still quite nervous about the new scheme. I can’t blame them when there’s no date yet for when the exams will be available in Chinese. Come to think of it, there’s also no date yet for when the ITIL V3 books will be available in Chinese!

    This afternoon we had around 200 practitioners attending a series of presentations from myself, George, Ken and Nick. They were quite quiet, but very attentive. The program has a lot of content crammed into it and therefore there’s not a lot of time for Q&A. After the formal sessions, though, the audience made sure they got their questions answered. I had a few people ask me about Pink’s strategy for China. Watch this space - we’re on our way!

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    Posted by David Ratcliffe on 07/24 at 11:09 PM
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    Monday, July 09, 2007

    Independent Validation Of One Of ITIL V3’s Primary Goals

    On reviewing a recent article in InfoWorld - it seems that ITIL V3 is not a day overdue.

    The article refers to a recently conducted survey by Info-Tech Research & Knowledge Storm showing a huge disconnect between IT and the business. The survey seems to validate what we’ve been thinking for a while, that “IT/business alignment” is just a cliche. A lack of good communication processes and business savvy IT people are what’s keeping IT a separate silo in many organizations. We really need IT to be truly integrated into the business - just as ITIL V3 describes.

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    Posted by David Ratcliffe on 07/09 at 04:27 PM
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    Wednesday, July 04, 2007

    “Who Stole My Cookie?”

    My buddy Kirk Weisler has just published his second book - “The Cookie Thief”. From what I hear, his first book “The Dog Poop Initiative” was a huge hit, and I expect the same kind of buzz this time around.

    Kirk has certainly got a talent for story-telling, and his partnership with illustrator Adam Koford is a winning combination. If you haven’t already done so, do yourself a favour and check out Kirk’s books.

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    Posted by David Ratcliffe on 07/04 at 06:24 PM
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