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David Ratcliffe, President, Pink Elephant

If you're interested in what we're doing here at Pink Elephant, then feel free to post a comment - I'll do my best to respond as quickly as I can.


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    Recent Entries

    Thursday, September 27, 2007

    ITIL Certification Pass Rates

    Thought you might be interested in these stats.

    V2 Foundation Level: At 92% Pink is almost 2 full points above the worldwide average pass rate.

    V2 Practitioner Level: Pink is a fraction above the worldwide average pass rate. But I guess we shouldn’t be too surprised that we’re so close to the average when almost half of all Practitioner students come to Pink!

    V2 Service Manager Level: Pink has a full 10% more passing students than the worldwide average! (60% compared to the average of approximately 50%).

    V3 Foundation Level: Sharon Taylor (Chief Examiner for APMG) recently announced that the first 1600 V3 Foundation students had a combined pass rate of 84%. Almost 500 of those 1600 students did their training with Pink, and their combined pass rate was 92%!

    (2) Comments
    Posted by David Ratcliffe on 09/27 at 11:04 PM
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    The Heart Of Change

    Follow up to “Leading Change”. The subtitle really tells it all - “Real-Life Stories of How People Change Their Organizations”. The book contains many examples of industry leaders describing their experiences of working with Kotter’s Eight Steps - what they did well, what they wish they’d done better, etc. A perfect companion to “Leading Change.

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    Posted by David Ratcliffe on 09/27 at 09:23 AM
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    Thursday, September 20, 2007

    More & More Service Catalog Stuff

    Just got back from the Annual itSMF USA Conference in Charlotte.

    It seems like everytime I go to these events I spend more time in “offline” meetings than formal sessions. This year I feel there was a lot more positive outcomes than usual. Here’s a brief synopsis of what’s happening in the “service catalog” field:

    1. Expect to see the book that Pink and newScale collaborated on earlier this year - “Defining IT Success Through The Service Catalog” - (currently published by Van Haren Publications) to be turned into one of the first ITIL V3 complementary titles and published by TSO.

    2. Expect to see Pink’s course “How To Create A Service Catalog According To ITIL Best Practices” become one of APM Group’s first complementary certification courses in the new ITIL V3 scheme (after the initial scheme has been locked down and rolled out, which will be October 8 - according to Sharon Taylor).

    3. Expect to see Pink take a more significant role in the “Open Source Service Catalog Community” - watch this space for more details!

    As you can see from the photo, Rodrigo Flores (newScale) and I are quite happy with the way that service catalogs are gaining more and more prominence in the industry.

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    Posted by David Ratcliffe on 09/20 at 07:34 PM
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    Don’t Make Me Think

    I love this book!

    The subtitle tells you more about what to expect - “A Common Sense Approach to Web Usability”. If you want to know what makes a good website good (easy to use), and a bad website bad (frustrating) read this! A very easy read (about 2 hours) with lots of colour screen shot examples and diagrams.

    If you have a favorite book you’d like to pass on - please post a comment.

    (2) Comments
    Posted by David Ratcliffe on 09/20 at 07:14 PM
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    Monday, September 17, 2007

    ITIL Practitioner Bridge From V2 To V3?

    I’m at the itSMF USA Conference in Charlotte. Today we heard that there’s going to be a few refinements to the new ITIL V3 Certification Scheme. The one that puzzles me is the new Bridge course for anyone who’s been focused on the ITIL V2 Practitioners.

    Nevermind the credits we heard about in May for the ITIL V2 Practitioners (3.75 credits for each). If you’ve got your sights on 3 or 4 of these “clustered” Practitioners now you just need to complete the 4th Practitioner and then do a special bridge course and exam to get your Diploma. Really? How many people are so committed to ALL FOUR of these role-based Practitioners? Maybe you’ll find one (or two) of these Practitioners relevant to the position you’re in right now - but ALL FOUR?

    I think there’s a world market for maybe ONE presentation of this Practitioner Bridges per year (and it won’t be a full course)!

    What do you think?

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    Posted by David Ratcliffe on 09/17 at 11:35 PM
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    The ITIL V3 Certification Scheme - FINALLY!

    Today, at the itSMF USA Conference in Charlotte, Sharon Taylor announced that the certification scheme would be finalized and presented to the Qualifications Board for approval on October 8.

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    Posted by David Ratcliffe on 09/17 at 07:57 PM
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    Sunday, September 16, 2007

    The Business Perspective

    This book was actually published while the writing of ITIL V3 was underway. It can genuinely be described as “the last of ITIL V2”. The book is actually a collection of papers contributed by about 20 authors - all on subjects related to the relationship between IT and the business. Two of the co-authors are our very own Isabel Feher-Watters and Fatima Cabral, who contributed section 4 “Managing Change”.

    If you have a favourite book you’d like to pass on - please post a comment.

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    Posted by David Ratcliffe on 09/16 at 07:03 PM
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    Thursday, September 13, 2007

    Leading Change

    As fresh today as when it was first published 10 years ago - the definite introduction for how to lead major change within an organization (in fact the front cover describes the book as an “action plan”). This is the first book where Professor Kotter outlines his Eight Step approach. Developed after years of researching the successes and failures of major projects within large businesses. Here’s Professor Kotter’s website:

    If you have a favourite book you’d like to pass on - please post a comment.

    (3) Comments
    Posted by David Ratcliffe on 09/13 at 04:54 PM
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    Monday, September 10, 2007

    My Favourite Books

    Watch this space for a list of the business books I find most useful and relevant to the work we’re doing. In the next few weeks I plan to post details of my favourites and why I find them valuable and worthy of a mention.

    In the meantime, do you have any favourites you’d like to pass on?

    (1) Comments
    Posted by David Ratcliffe on 09/10 at 11:52 PM
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    Saturday, September 01, 2007

    Service Manager As The “Fast Track” To The Diploma

    Any day now you’ll see us publishing a revised timetable for the Service Manager program. Instead of a 3 month program of multiple phases of orientation, coaching, classroom work and exam preparation - we’re going to present the same phases over less elapsed time, around 30 days.

    That means you can prepare, study and sit for your Service Manager exams in a much shorter period of time, and then focus on gaining the new V3 ITIL Diploma through the new “Manager’s V2 to V3 Bridge” course. We expect to have the “Manager’s V2 to V3 Bridge” course ready by the end of this year.

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    Posted by David Ratcliffe on 09/01 at 01:37 PM
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