The Heart Of Change

David Ratcliffe, President | September 27, 2007 Books
Follow up to "Leading Change". The subtitle really tells it all - "Real-Life Stories of How People Change Their Organizations". The book contains many examples of industry leaders describing their experiences of working with Kotter's Eight Steps - what they did well, what they wish they'd done better, etc. A...

Don’t Make Me Think

David Ratcliffe, President | September 20, 2007 Books
I love this book! The subtitle tells you more about what to expect - “A Common Sense Approach to Web Usability”. If you want to know what makes a good website good (easy to use), and a bad website bad (frustrating) read this! A very easy read (about 2 hours) with...

Leading Change

David Ratcliffe, President | September 13, 2007 Books
As fresh today as when it was first published 10 years ago - the definite introduction for how to lead major change within an organization (in fact the front cover describes the book as an "action plan"). This is the first book where Professor Kotter outlines his Eight Step approach. Developed...

My Favourite Books

David Ratcliffe, President | September 11, 2007 Books
Watch this space for a list of the business books I find most useful and relevant to the work we're doing. In the next few weeks I plan to post details of my favourites and why I find them valuable and worthy of a mention. In the meantime, do you...