Saturday, November 24, 2007
Service Catalogs are hot in Singapore!
Troy DuMoulin and I had a little fun walking along the Boat Quay in Singapore last Saturday afternoon!
Friday, November 23, 2007
Way Ahead Of Last Time!
We track our Conference registration trend meticulously. So far the registrations for the 12th Annual Conference & Exhibition in February 2008 are about 10% ahead of the same period last year. We already have almost 1000 signed up! Typically we receive about 50% by December 31st and the other half in the new year.
Thursday, November 15, 2007
Updated Presentation From Beijing & Shanghai
We received some last minute updates to the ITIL V3 certification scheme literally the day before Troy DuMoulin and I presented to customers and the press in China this week.
Here’s a link to the updated slide deck we used.
Friday, November 09, 2007
A Whole New Mind
Just finished Daniel Pink’s book - “A Whole New Mind” and I highly recommend it. Not only does it contain exciting and positive messages but I really appreciate the writing style - it almost feels like the author is actually talking to me.
Can’t wait to see and meet Daniel Pink at our 12th Annual Conference & Exhibition in February.
Thursday, November 01, 2007
Rant Alert! - APMG Accreditation Status With UKAS
So APMG have lost their UKAS accreditation - gulp!
Sure there’s irony here - but I’m a “glass half full” kind of guy, and I find this all quite reassuring. Drawing some attention to the definition and value of “accreditation” is a good thing. I’m glad to see that someone (UKAS in this instance; and by association APMG too) thinks it’s important to audit accredited training providers.
For many years in the world of ITIL some of us have wondered about the value of the ATO (Accredited Training Organization) status promoted by EXIN & ISEB for ITIL V1/V2. In a nutshell, we paid fees to submit our training materials and supporting processes for evaluation, and if they were deemed suitable we became “accredited”. Sounds like a good way to set some standards. However:
a) I cannot remember when we’ve ever had a course delivery audited. Maybe we did once or twice, but certainly not on a regular basis (keep in mind we’ve delivered thousands of courses since the first one in 1992).
b) The entire accreditation scheme is voluntary for the Foundation level. So EXIN & ISEB have been happy to supply exams to any organization requesting them - whether they were accredited or not! That’s like the goverment saying “you need to pass a test to get a driver’s license, but you don’t need a license to drive on the road!”
If you believe in accreditation go with it - and make it mean something, man! Don’t sit on both sides of the fence at the same time.
Back to the UKAS/APMG situation, while it’s embarrassing for APMG, I think they have the opportunity to come out of this stronger. Expect them to get their house in order very soon and regain their accreditation with UKAS. Anyway, if nothing else it’ll certainly give them some interesting anecdotal ammunition to fire at any training provider who thinks that accreditation is just a cash grab by the exam institute.
Here is a statement from APMG’s CEO, Richard Pharro, about the lost accreditation situation.