What The CEO Wants You To Know
At our upcoming Conference I'll be hosting a session where I'll review Ram Charan's book and discuss how his guidance can be applied by managers in IT.
7 Enablers for ITSM Expanded - Ability To Deploy
Designing An ITSM Process Is The Easy Part Up until now, the enablers we have discussed relate primarily to the design, build and test phases of the project; however, by the statement “Ability To Deploy” I am specifically referring to the political will and authority to deploy /...
Foundation Certification Review - Continual Improvement In Action!
Don't panic! There aren't any major announcements imminent (well - at least nothing they're telling me about).
But APM Group have established a "Project Board" - made up of representatives of various Training Companies and Exam Institutes - to consider improvements to the Foundation Certification. The Board's goal is to...
2009 Conference Update
As of the end of business yesterday - we have more people signed-up for the 13th Annual Conference than we had on this same date in 2007 for the 12th Annual Conference!
Considering the current economic outlook - this is hugely encouraging. I'd be surprised, however, if this keeps up. We've...