Pink Elephant
The IT Service Management Experts

Pink President's Blog

Home

Author

David Ratcliffe Photo

David Ratcliffe, President, Pink Elephant

If you're interested in what we're doing here at Pink Elephant, then feel free to post a comment - I'll do my best to respond as quickly as I can.

Syndicate

My Twitter Updates

    follow me on Twitter

    Other Sites

    Other Pink Blogs

    Categories

    Archives

    Recent Entries


    Thursday, January 29, 2009

    Less Than 3 Weeks To Go ....

    .... until the 13th Annual IT Service Management Conference.

    We’ve had a pretty steady stream of registrations over the past few weeks and it’s looking like the number of attendees will be very close to last year’s record attendance. In view of the current economic climate - where discretionary spending on things like Conferences in Vegas must come under additional scrutiny - we’re very pleased.

    I just know it’s going to be another great event and can hardly wait to get there to start the ball rolling with Craig Ferguson and “The Beatles”!

    (0) Comments
    Posted by David Ratcliffe on 01/29 at 07:08 PM
    Events (0) TrackbacksPermalink

    Friday, January 16, 2009

    Troy Is Right On The Money!

    My buddy Troy DuMoulin has written an excellent piece this morning about how inefficient IT practices come under extra scrutiny when we’re economically challenged.

    “You Can Only Afford Bad or No Processes When You Have Lots of Cash!”

    I’d say the reason for this is founded in that age-old habit of taking the short-term path of least resistance. Thinking about improvements, planning for them and executing them means extra work - at least initially. It’s easier - in the short-term - to just keep going with the old, inefficient ways. That’s why at home the door handle needs to be jiggled and you still haven’t got around to clearing out the garage.

    So, here’s the question - are you a person who gets things done? Or are you a person who just gets by? It’s something of a moot point when we’re talking about chores at home - that’s my place and I have to live in it. But when it comes to work, we’re paid to do a “good” job, and these days “good” doesn’t mean just coasting along with minimal effort.

    (0) Comments
    Posted by David Ratcliffe on 01/16 at 10:41 AM
    PracticesRants (0) TrackbacksPermalink

    Thursday, January 08, 2009

    George Promises To Shave His Head!

    Yes!

    If you don’t believe me, listen to what he says in the latest Conference Update we recorded earlier today.

    Not sure if that’s a sight I really want to see.

    (0) Comments
    Posted by David Ratcliffe on 01/08 at 07:41 PM
    Events (0) TrackbacksPermalink

    Wednesday, January 07, 2009

    Got The Recession Jitters? Don’t Take Your Eye Off The Ball!

    Following on from my previous post about about the findings in the Computer Economics report, here at Pink - not surprisingly - we’re hearing of some IT managers who have been directed to cut spending - but it doesn’t appear to be as significant as you might think. For example, for our Annual Conference next month we currently have just over 95% of the registrations we had on the same date last year.  Considering all the doom and gloom news over the past few months, if you’d asked me three months ago if we’d be happy to be this close to last year’s levels I would have said “sure”!

    In the other areas of our business we’re still seeing significant commitments by customers for education programs, as well as consulting and online projects. Of course, we certainly feel for those working in sectors that are hard-hit, and one of the tactics they must apply is to carefully scrutinize the value - and timing - of every dollar they’re about to spend. That goes for IT services, training courses and conference attendance as well as everything else.

    But, we’ve also heard from some managers in customer organizations that while they have not been directed to cut back, they have used their own discretion to postpone spending until “better times”. This seems to speak to the lack of confidence I was hearing about on a talk radio show yesterday. When people hold back because of all the doom and gloom news around them, it means they actually start to contribute to the problem. The economy starts to tighten up even more and the recession deepens; meanwhile, money sits in the bank. Money which could be put to good use.

    In IT, there’s an extra dimension. Just think back less than a year - many organizations were developing ambitious plans to improve IT. The purpose being to help - even lead - the business to meet worthwhile objectives. Improvements cost money. By holding back on spending (whether it’s new infrastructure, new tools, increased skills or improved processes and practices), that puts business objectives in jeopardy.

    Six months ago you likely had the confidence to tackle that big project - so if it was a good idea then, it should still be a good idea now. Don’t let “Recession Jitters” get in your way!

    Is your organization being truly affected by the recession, or are you contributing to it?

    (0) Comments
    Posted by David Ratcliffe on 01/07 at 12:45 PM
    Rants (0) TrackbacksPermalink

    Remember The Last Recession - And The One Before That?

    Interesting report from Computer Economics.

    Seems like the recession in the early 90s didn’t result in a reduction in IT spending, but the 2001 recession did; but, this was mainly because we were still “burning out” the excesses of the Y2K splurge a year or two earlier. (My buddy, George, likes to talk about how - in the lead-up to Y2K - many people went out and bought new routers and used December 31, 1999 as the justification, despite the fact that routers don’t contain a clock or dates!) So, the slowdown in IT spending in 2001 and early 2002 was more to do with the fact we’d just come through the “Spend! Spend! Spend!” years of Y2K than because of the 2001 recession.

    So what about the 2008/2009 recession? Computer Economics are estimating that IT spending in 2008 will have dropped by 4% and we’ll see a continuation of that trend in 2009; but, things will pick up again next year.

    (0) Comments
    Posted by David Ratcliffe on 01/07 at 10:32 AM
    Industry News (0) TrackbacksPermalink

    Tuesday, January 06, 2009

    New ITIL Certification Coming Soon!

    Just heard from our AVP of Product Strategy - Troy DuMoulin - that APM Group have accepted the syllabus we submitted for a new Service Catalog education certification. We now have to wait for three things to happen:

    1. A group of examiners to create the new exam.
    2. The international qualification panel to decide on the number of credits.
    3. The final syllabus to be announced and launched - probably at our upcoming Conference in February.

    (0) Comments
    Posted by David Ratcliffe on 01/06 at 02:59 PM
    Certification (0) TrackbacksPermalink
    Page 1 of 1 pages