Monday, May 25, 2009
Pink Perspective 2009 Hits The Road!
George Spalding and I will be heading off at the end of this week to visit with our most valuable customers in Singapore & Kuala Lumpur, Malaysia.
Sign-ups for our full day Perspective seminars next Tuesday & Wednesday have already exceeded last year’s levels. Clearly there’s a great thirst for Pink knowledge in South East Asia these days!
Saturday, May 16, 2009
ITIL V3 Credit Profiler Designed By NASA
DISCLAIMER: I’m going to use the word “help” in a moment, but read what follows the word “help” and you be the judge!
To try and help people chart their paths through the ITIL V3 certification minefield, the Official ITIL site has a “Credit Profiler” tool. I just spent about 30 minutes there going through a few scenarios and I found the results baffling. You click on the certifications you have and through a collections of check marks, squares, dots, crosses, colours, numbers, parentheses, words, columns and rows - it gives you a variety of next step options.
I can’t be certain of this - but it appears that the Profiler even works out what proportion of content is duplicated in one course compared to another, and then gives you a fraction of the expected credit as a result!? I’ve got better things to do on a Saturday morning than to spend hours trying to figure my way through this, so I gave up. But you, dear reader, no doubt have much more patience than I - so go knock yourself out!
The Credit Profiler should be a tool for explaining the rules clearly. Instead it looks like a dog’s breakfast and does nothing but make me more irritated with this inflated scheme.
On reflection - I’d rather the certification scheme that was fixed, not the Credit Profiler!
U-Turn On ITIL V3 Certifications
After hearing as recently as this past February (at Pink’s Annual Conference) from APM Group that there were to be NO RESTRICTIONS on how ITIL V2 & V3 certifications can be combined towards achieving Expert status - APM Group have now released some rules explaining which certifications are now mutually exclusive. So - beware of overlapping certifications! Not only that, but now also we have the concept of reduced credits - where the % of content between overlapping courses triggers a reduced credit for a particular certification. This is a new one - right out of left field!
You can find (some of) the rules explained at the Official ITIL Web Site.
If I was a loyal ITIL certification junky (I know - there’s probably no such person!) I’d be pretty ticked off that I took the initial promises of no restrictions in good faith and started my certification journey - only to find that The Great ITIL Certification Powers-That-Be have changed their minds. (“Can I have my money back, sir, for those certifications which now count for nothing?”)
Friday, May 15, 2009
Now You Can Follow The ITIL Experts on Twitter!
Thursday, May 14, 2009
Can Twitter Work For You?
Check out this neat article by Diane Hessan about her experience with Twitter.