Surround Yourself With Happy Thoughts!
Great idea from Chris Gardner - check out this video tour of his "private space".
I now have some work to do to clear out a bunch of meaningless momentos from my office.
ITSM Process Maturity: More Revelations - This Time Configuration!
The skeptics will love this!
Over the past 3 years our PinkSCAN results show that "Software Asset & Configuration Management" has a mean maturity of 1.25 (sample size of 30 organizations).
OK - maybe not a revelation, but interesting.
The Problem With Problem Management
Following on from my recent blog posts and tweets on this subject, I think I'd like to dig-in some more.
I'm noodling with the idea of presenting a session at next February's Annual Conference to:
1) remind us of the methods and benefits of "proactive problem management", and
2) try to find...
Chris Gardner’s New Book Available
Can't wait to see Chris Gardner again (at the Pink Conference next February).
Meantime, check out his book - another #1 NY Times Bestseller - surely?