The 10 Biggest Challenges Implementing Improved ITSM Practices?
What's the biggest challenge you've experienced - or what is it you're most fearful of - when embarking on an improvement project for ITSM practices? Is it:
1. Finding the time?
2. Motivating people?
3. Defining a budget?
4. Showing the ROI?
5. Coordinating multiple tasks?
6. Sorting out the tool?
7. Dealing with resistance to change?
8....
Busy January Coming Up - Kuala Lumpur, Singapore & Dubai!
Just got back from Southeast Asia a few days ago, but we'll be back the third week in January for the "Pink Elephant IT Management Expert Forum" in Kuala Lumpur & Singapore.
Then, it's on to the Middle-East for our "1st Annual ITSM Conference & Exhibition" in Dubai the following week. Check...
Call For Speakers - 15th Annual Pink Elephant ITSM Conference & Exhibition in 2011
Yes - 2011, as in 13 months from now.
Not only are we confirmed to return to the Bellagio in February 2011 for our 15th Annual Conference, but we've already begun constructing the program. You might be wondering why I'm talking about it now when the 14th Annual Conference is still about 10 weeks...
Tweeting All The Way To Vegas!
The full program has been set for some time now (in fact we've already begun planning the program for the 2011 event and have almost 20 sessions confirmed, and we'll be publishing the 2011 website before the end of January) - but it's always nice to add new features to the event at...
Mini-Poll Results From Pink Perspectives in Singapore & KL
At the Pink Perspectives we took the opportunity to find out if people agree with us that:
- Mobile Computing is something we never have quite got to grips with in IT Service Management.
- Cloud Computing is something we should be paying more attention to.
- Social Media tools...
Additional Topic Added To The Pink Perspective
We hadn't planned to, but at the last moment we decided in our mini-poll section to ask a question about Green IT. I'm glad we did. Not only did our poll show that 46% of organizations represented at the Perspective events (in Singapore & KL) have a "green IT initiative", but I...
Copy of Slides Used at PinkPerspectives in Singapore & KL
Pink_Perspective_December_2009_-_part_1.pdf
Pink_Perspective_December_2009_-_part_2.pdf
Pink_Perspective_December_2009_-_part_3.pdf
In the final session we conduct some straw polls around the issues facing us in ITSM today. I'll collate those results and post them in a new entry on Wednesday - after...
A Lesson in Capacity Management in Singapore’s Sim Lim Square
As usual, when they've got time to spare on a Sunday afternoon in Singapore - where else would a couple of geeks find themselves but in Sim Lim Square. The Tech Mall to top all Tech Malls. Somewhere on the 3rd or 4th (or was it the 5th or 6th)...
Focus On “Lean” As Opposed To “Process Maturity”
While browsing The IT Skeptic's blog I linked to another blog entry by Charles T. Betz posing the question "Is Lean The Antithesis Of Process Maturity?" ( I'd have left a comment there but couldn't figure out where the button was for posting comments. Sorry, Charles, I know you're probably going...
Cost v Value? Look At The Big Picture When Planning Your Training
Chatting to our staff here in the Kuala Lumpur office I'm hearing stories about customers who decide to go with competitors to save a few dollars (And it really is a small saving, some of our competitors just go slightly below Pink prices just to be able to say "we're...