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David Ratcliffe, President, Pink Elephant

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    Thursday, September 22, 2011

    BYOD - Our Newest ITSM Acronym

    At last week’s 3rd Annual ITSM Conferences in KL & Singapore we kicked off by showing the Pink video “Are You Ready?” and I talked for a while about how today’s corporate IT departments need to show more awareness of risks and opportunities associated with changes in technology & services, otherwise their value- and even relevancy - could come into question by their business leaders. We supported the discussion by referring to the consumerization of IT infrastructure & services and how some organizations ARE keeping pace with this trend. For example, see this CIO article about Ford’s experiences and vision in this area.

    Today my buddy George Spalding sent me this link to a New York Times article citing a Forrester report which states that almost half of the cell phones in use in business today were sourced by the employee and not corporate IT.

    It’s interesting how the researcher describes the gradual erosion of RIM’s lead in this market as some employees prefer Android and Apple devices. RIM made a huge impact initially by checking all the boxes that corporate IT wanted in smart-phones (security, integration, etc). Then the newer alternates on the Android and iPhone platforms appealed directly to the end user by checking a different set of boxes (music, photos, videos, social media, touch-screens, etc)

    BYOD (Bring Your Own Device to work) is the way of the future for many of us. It appeals to the employee AND the employer - if managed well.

    (7) Comments
    Posted by David Ratcliffe on 09/22 at 10:07 AM
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    Saturday, September 10, 2011

    I Love Receiving Notes Like This!

    Just received this note from one of our most valued customers. Not only does it acknowledge the quality of work being done by our great team of Pink Consultants, but it’s nice to see that ITIL 2011 is appreciated ......

    Hello David,

    I’m getting my first look at the ITIL 2011 (update) this week.  I did want to pass on one of my first reactions as it relates to our work with your team.

    It was really nice to see that our work on Change Management with Pink’s help really aligned us nicely with the updated flow and concepts of Change Management that were not shown or well defined in the previous V3 books (For example, iterative authorization).  We were already basing our design on this before it was ever published and clarified in the new books thanks to guidance from Rae (Garrett).

    I feel like that shows the power and value of working with someone like Pink Elephant who has a level of understanding beyond the ‘words on the page’.  It also helps that many of your team are contributing authors to the publications as well.

    Very refreshing to see a great update to ITIL, and the fact that there is no re-tooling of our brand new process to be aligned!

    Thanks again for our continued partnership.

    (1) Comments
    Posted by David Ratcliffe on 09/10 at 06:25 PM
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