BYOD - Our Newest ITSM Acronym
At last week's 3rd Annual ITSM Conferences in KL & Singapore we kicked off by showing the Pink video "Are You Ready?" and I talked for a while about how today's corporate IT departments need to show more awareness of risks and opportunities associated with changes in technology & services, otherwise their...
Practitioner Radio Episode 13 - Service Portfolio Management
The statement "you manage what you know" is even more accurate than the old saying "you manage what you measure!" Join Chris and I as we look at the strategic process of Service Portfolio management as a critical means for managing and prioritizing the build / run life cycle of value...