Practitioner Radio Episode 19 - The Strategic Role of An IT Operating Model

Re-Discovering The Importance Of the IT Supply Chain & Increasing Speed To Value As a trusted service provider IT is expected to receive business demand and efficiently translate that demand into outcomes their customer's want. However, for most IT shops there is nothing remotely efficient about this critical task, in fact quiet the contrary! From this perspective, the mapping and improvement of the Enterprise IT operating model and its underpinning management processes which flow through both the development and operations groups must be a key focal point of Continual Service Improvement (CSI). In this podcast Chris and I look at the critical success factors and management of change tasks related to people, process & partners caused by a technology/silo focused culture and how ITSM principles and structures enable enterprise value flow.