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David Ratcliffe, President, Pink Elephant

If you're interested in what we're doing here at Pink Elephant, then feel free to post a comment - I'll do my best to respond as quickly as I can.


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    Recent Entries

    Friday, April 20, 2012

    Raving Fan For PinkATLAS and Pinker Martin Erb!

    Just received this comment from a good customer (withholding the name here because I haven’t yet asked for permission to attribute the quote!) about PinkATLAS - our online ITSM resource centre and Pinker Martin Erb.

    Yes, we are pleased with the subscription.  The information is helpful, but the real benefit is that Martin is very accessible and helpful.  We love that we can submit a request to speak to a Pinker and we get a rapid response from Martin, and a meeting with Martin or another expert in a day or two (and helpful guidance too).  None of the other SME organizations we use are so responsive.  We have a lot going on in the catalog, governance / frameworks, and process integration spaces and Pink info has been very valuable.  Martin was especially helpful in a call a couple of weeks ago on the frameworks topic, and Troy on catalogs a few weeks before that.

    Nice job Martin!

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    Posted by David Ratcliffe on 04/20 at 05:33 PM
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    Friday, April 13, 2012

    Pink Events For Your Calendar

    The special events I’m about to list are being presented in various countries around the world. If you have any co-workers or ITSM friends overseas please do them a favour and let them know when we’re in their area!

    Hong Kong: April 19-20 the “ITSM Process Implementation Roadmap” is being presented by ITIL’s CSI co-author, and Pink Principal Consultant - Gary Case.

    Mexico City: May 23-24 the “8th Annual ITSM Conference & Exhibition” - the theme this year is “Knowledge Translated Into Results” and I will be there as a speaker.

    Kuala Lumpur: July 16-17 the “4th Annual ITSM Conference & Exhibition” - also has the “Knowledge Translated Into Results” theme and I will be there to speak too.

    Singapore: July 18-19 the “4th Annual ITSM Conference & Exhibition” (a replay of the same event earlier that week in KL).

    Scottsdale, AZ: August 16-17 the “1st Annual ITSM Leadership Forum” - a brand new event, and a brand new format. I’m VERY excited about this one!

    Las Vegas, NV: February 17-20, 2013 the “17th Annual ITSM Conference & Exhibition” - planning is already well advanced and we’re just about to close the Early Bird Special Offer this weekend. I can hardly believe we now have almost 300 people confirmed for attendance! This very date last year we had 244 confirmed Early Bird registrations for the 16th Annual Conference - so it’s good to be ahead this time. earlier this week I had a few meetings where we reviewed and discussed the feedback from those who attended the 16th Annual (see, yes we do pay attention!) There were lots of compliments, but to be honest - we probably pay more attention to the few complaints and the many suggestions. As a result we’re making some adjustments to what we already had planned for the 17th Annual and I’ll look forward to updating you on this in the coming weeks. I have to bite my tongue a bit, because some of the ideas I really like and can’t wait to “roll out”, but we need to get our ducks in a row first and make sure what we want to do is actually going to be possible. A little mysterious, I know, but you’ll hear soon enough.

    (0) Comments
    Posted by David Ratcliffe on 04/13 at 01:18 PM
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