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David Ratcliffe, President, Pink Elephant

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    Thursday, May 31, 2012

    Ideas For Keynote Speakers At Pink13

    We’re at that time of year when we have to be decisive about keynote speakers for the Annual Conference. We already have one confirmed, Sally Hogshead, who will talk on the Tuesday morning about how to get others excited about your ideas.

    Remember, I have blogged before about the criteria we apply when assessing our potential keynotes. We’re looking for speakers who can EDUCATE, INSPIRE & ENTERTAIN. Sally definitely fits the bill. Now, here’s something of a random short-list of other options we’re looking at for the remaining keynote slots. I wonder what you think about them, feel free to let me know.

    Matt Ridley has a different perspective on the subject of “ideas”. In fact the title of his talk really grabs your attention - “When Ideas Have Sex”. I have to admit I’m a sucker for everything Matt Ridley writes. His book Genome is one of my all-time favourite reads.

    Charles Duhigg has recently released an interesting book - “The Power Of Habit” - where he explains, amongst other things, what we need to do to break unwanted habits. I can think of a few habits I’d like to break! See him talk about the concept here:

    Is there anyone in North America who isn’t already familiar with Captain Chesley “Sully” Sullenberger? We may know what he did (emergency landed a plane on the Hudson River in January 2009), but there’s a heck of a back-story about the man’s mind-set and his methods. What I really like about what Sully has done since he hit the news is that instead of simply writing a book about his own experiences he’s actually knocked on doors, researched and interviewed others about stories of vision and courage from “America’s Leaders”. You can read all this in his book “Making A Difference”, or maybe come along to Pink13 and hear what he has to say (and get him to sign your copy)! I saw him a couple of weeks ago on MSNBC’s “Morning Joe” and here’s the clip:

    Visit msnbc.com for breaking news, world news, and news about the economy

    And, just for fun, watch what David Letterman did with the “Sully Story” .....

    For me, one of the smartest men on the planet right now is Neil deGrasse Tyson. Do you think he’d be a good fit for Pink13?

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    Posted by David Ratcliffe on 05/31 at 10:44 AM
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    Thursday, May 24, 2012

    Leadership Fun In Mexico

    I enjoyed talking to our customers at the opening to the 8th Annual ITSM Conference in Mexico City yesterday. The session kicked off with a short video highlighting leadership qualities demonstrated by recognizable leaders from the past and present. I can’t post the video here, but I have included a copy of all the still images and statements in this file. BTW, how many of these great leaders can you name?

    However, the point I wanted to make in my talk was that you don’t have to be a “Designated Leader” with great power over resources in order to show leadership. We can all be “Everyday Leaders” in the eyes of our co-workers and friends if we demonstrate some of the qualities I outlined.

    Look through these PowerPoint slides to get a better idea of what I discussed; including suggestions for what we can do to improve our leadership abilities when we’re not in charge.

    What do you think? Have you seen leadership in action from those who aren’t in charge?

    ======================================================

    UPDATE - Just loaded the video to YouTube!

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    Posted by David Ratcliffe on 05/24 at 04:30 PM
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    Tuesday, May 15, 2012

    Summer Travels - Mexico, Malaysia, Singapore & Arizona!

    Just been reviewing my calendar and realized I have a busy travel schedule over the next few weeks. We have 4 major Pink events in 4 different countries and I’m speaking on the subject of “ITSM Leadership” at each one. Here’s the full run down ....


    “8th Annual ITSM Conference” in Mexico City next week.

    My opening keynote is titled “ITSM Leadership: You Don’t Need To Be In Charge To Get Results”.


    “4th Annual ITSM Conference & Exhibition” presented mid-July in Kuala Lumpur, Malaysia & Singapore.

    I’m involved in 3 sessions:

    • The opening keynote - “Key Challenges For The ITSM Leader Today” - where I’ll specifically include references to what I believe are challenges unique to delivering ITSM in Asia.
    • A co-presentation with Pink’s George Spalding titled “Pink Elephant’s Top 8 Absolute Must Do Projects For Every ITSM Organization”
    • The closing “Round-Table With The ITSM Experts” which I chair, and will be joined by Cathy Kirch of Allstate, Jerry York of University of Texas Health Science Center, Rich Razon of PureShare and Pink’s own Troy DuMoulin & George Spalding.

    “1st Annual ITSM Leadership Forum” presented mid-August in Scottsdale, Arizona.

    I’m really excited about this new event on our calendar! Not only are we presenting it at one of my favourite venues, the Fairmont Princess Resort, but also because of the format. We’re facilitating a series of deep discussions into a couple of dozen high priority concerns that ITSM leaders are struggling with today. I present the opening and closing keynotes as well as facilitate a breakout discussion group:

    • The opening keynote is titled “Vision, Strategy & Leadership In IT Service Management”.
    • The closing keynote is a repeat of what I present in Mexico next week - “ITSM Leadership: You Don’t Need To Be In Charge To Get Results”.
    • And the breakout discussion is all about how the Cloud can be exploited by ITSM - “Should ITSM Tools Be Located On Premise Or In The Cloud As SaaS?”. A little provocative sounding, maybe, but a topic many of our customers want to talk about.

    Let me know if you’re planning to be at one of these events and I’ll make a point of looking you up to say “Hi!” (or “┬íHola”).

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    Posted by David Ratcliffe on 05/15 at 01:44 PM
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