Practitioner Radio Episode 29 - Justifying Service & Process Improvement
Major Change always requires a trigger! What Is Yours and Is There Only One? Building a business case for Process and Service Improvement has always been a major challenge for ITSM Champions and Sponsors. The ability to produce a reasonable and defendable Return On Investment (ROI) analysis for ITSM has...
1st Annual IT Service Management Leadership Forum
Phew!
Just got back from the lovely Fairmont Princess Resort in Scottsdale, AZ ("But it's a DRY heat!") where we discussed 24+ primary issues facing IT service management leaders today. Everything from "Business/IT Alignment", to "Meaningful ITSM Metrics", to "Proving The Value Of Frameworks in ITSM" - and so much...