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David Ratcliffe, President, Pink Elephant

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    Monday, August 20, 2012

    1st Annual IT Service Management Leadership Forum

    Phew!

    Just got back from the lovely Fairmont Princess Resort in Scottsdale, AZ (“But it’s a DRY heat!”) where we discussed 24+ primary issues facing IT service management leaders today. Everything from “Business/IT Alignment”, to “Meaningful ITSM Metrics”, to “Proving The Value Of Frameworks in ITSM” - and so much more.

    Thanks to all the guest Subject Matter Experts as well as the practitioner participants who made the whole 2-days a most illuminating, and fun, experience.

    Watch out for the 1st Annual IT Service Management Leadership Report, summarizing all the discussions, advice and recommendations from the event. It will be published - in e-format - very soon and will be a free download from the Pink website!

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