Justifying Your Next Big Idea Means Entering The Dragon’s Den Of ITSM
One of my favourite TV shows is "Dragon's Den". At least that's what it's called here in Canada and in the UK. In the USA it's called "Shark Tank" but I prefer "Dragon's Den"!
The premise is that if you have what you think is a good business idea you...
Practitioner Radio Episode 33 ITSM is Just BSM With IT Examples
All Service Organizations Have The Same Basic Value Streams Those of us who spend their lives researching, documenting and promoting best practices for IT Management can often be accused of over complicating things. We talk about this framework and that standard and describe the complex integrations of inputs and outputs,...