Extreme Leadership Lessons From Gregory Peck
Over the past few years I have written and talked a lot about leadership in IT service management. And it's often been helpful to refer to general leadership examples elsewhere in society to illustrate such critical factors as communication, goal setting, integrity, empowerment, etc.
A few years ago I led...
Just Back From Pink13? Now What?
Whether you just got back from Las Vegas, or whether you participated vicariously thanks to social media - here's the key "now what?" question you should be challenging yourself with .....
The big message that kept coming across was "It's all about People".
Tools and Processes and Strategy ....
.... and Frameworks and...
What’s The First “Thing” You Have To Get Right In ITSM?
We talk a lot about "business/IT alignment" (or "business/IT integration" - whatever!) The reason for this is because it makes sense to assure ourselves that ITSM practices are relevant and valued.
As a starting point I'd like to suggest a little thinking exercise (it's a good idea to...