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David Ratcliffe, President, Pink Elephant

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    Friday, April 26, 2013

    No Change? No, Change!

    ITIL & PRINCE2 Sold By UK Government To Capita - is this the opportunity we’ve been waiting for?

    This morning we learned that the long awaited decision about who the UK’s Cabinet Office has chosen to enter into a joint venture partnership with for exploitation of Best Management Practice IP has been announced. Capita is a successful UK IT services organization who have a long track record of delivering education services to the IT industry. You can read the details of the announcement here and here.

    Just a few days ago Capita - who have a history of acquisition as part of their growth strategy - bought out G2G3, a respected training organization specializing in business simulations in the area of IT Service Management.

    To me, these two moves mean that the ITSM industry now has the opportunity to fully embrace the mission Pink has promoted for many years - to “Translate Knowledge Into Results”. To date, the ITIL & PRINCE2 training and certification “ecosystems” have been focused on delivering “foundation” and “expert” theory to the ITSM masses. Pink has been part of this too - as one of the world’s largest suppliers of ITIL education services. But our efforts to make ITIL training, in particular, more relevant and valuable through experiential learning instead of the “just sit down, shut up and listen” style of education has been extremely challenging.

    The effectiveness of “learning by doing” instead of “learning by listening” is self-evident once you participate in experiential training sessions, like those provided by G2G3 and GamingWorks. Pink has worked with both of these organizations over the years, but because the official ITIL & PRINCE2 certification schemes have not (as yet!) embraced this type of learning, it’s been something of an uphill struggle. Despite the constant criticisms and faux pas over the years, the official certification schemes have such a lot of clout.

    Ironically, the closest we ever got to experiential learning in ITIL was the original ITIL certification course - “The Service Manager”. The whole 10 days of training revolved around a simulation of an ITSM organization where participants role-played their way through the development and operation of the 10 core service management processes. Later iterations of ITIL certification courses dropped this approach for the more “chalk & talk” format of learning. So we now have hundreds of thousands of ITSM professionals around the world who know a lot about WHAT ITIL is, and few who know HOW to use it.

    The timing of Capita’s acquisition of G2G3 - just days ahead of the announcement of the partnership with the Cabinet Office - looks to me like Capita may have their act together with a strategy for how to promote and deliver more valuable training in the ITSM field. I just hope I’ve read this correctly and am not setting myself up for a huge disappointment! (Fingers, toes and everything else crossable all crossed!)

    While the official statement today states that it will be business as usual (so a HUGE sigh of relief from the existing Examination Institutes and Accredited Training Organizations) I can only see this being the case as long as it takes to develop and introduce new and more relevant training and certification offerings. I’m not being cynical here, but optimistic!

    Watch this space.

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    Posted by David Ratcliffe on 04/26 at 07:03 AM
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