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David Ratcliffe, President, Pink Elephant

If you're interested in what we're doing here at Pink Elephant, then feel free to post a comment - I'll do my best to respond as quickly as I can.


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    Recent Entries

    Monday, June 17, 2013

    Latest Newsletter From “Newco” (Capita)

    A few days I ago I mused on what the Cabinet Office & Capita will be calling their new joint venture company when it is set up next month. I thought I’d try to prompt a little discussion and a few ideas via Twitter. (To be honest, I was just getting tired of typing “newco” every time I needed to refer to this new entity).

    Well, there was a small response with a few - mostly silly - ideas. Then today the 2nd Edition of the Best Management Practice e-Bulletin was released by Capita and included a short Q&A with the new CEO, Peter Hepworth. Guess what the first item is on his agenda when he officially starts his new role on July 1? Naming the new JV!

    The main theme of the e-Bulletin shows that actively listening to the practitioner community is high on the agenda in these early days of the new era. Good to hear!

    You can read the complete e-Bulletin here ...Best_Management_Practice_eBulletin_Issue_02.pdf

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    Posted by David Ratcliffe on 06/17 at 03:58 PM
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    Friday, June 14, 2013

    Corporate Values & The Inspiration Wall At Pink HQ

    Most organizations today can highlight some documented values they would like to be associated with. The purpose being to encourage specific behaviours in support of the organization’s beliefs and goals.  Often, however, these values can be identified with the best of intentions, but end up as simply a temporary rallying cry for the troops.

    Are they discussed every day?

    Are tough decisions made in light of our values?

    Do we mutually remind, encourage and support each other when going about our every day tasks?

    Morality, ethics and generally accepted definitions of goodness are often at the heart of any organization’s values. But we’re all human and sometimes under stress we can fall short of the standards we set for ourselves. So anything we can do to help remember what’s important is worth considering.

    Here at Pink HQ when you enter our office you’re greeted by a wall containing the names of everyone who works at this location. Each Pinker has pledged “... to positively demonstrate Pink Elephant’s C.O.R.E. values and to be highly inspiring in every word and deed.” Our C.O.R.E. values are - to be:




    Enterprising & Energetic.

    If you’ve ever interacted with any of our Pinkers I hope your experience has been memorable and you recognized that these values are indeed a part of who we are.

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    Posted by David Ratcliffe on 06/14 at 11:53 AM
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    Monday, June 03, 2013

    Leadership In IT Service Management

    I’ve been observing a number of discussions recently - on a variety of social media platforms - about what we should look to for the reasons why we struggle to perform well enough in IT Service Management. I find it frustrating to see that people with strong opinions still believe it’s either the tools you use, or even the framework you follow. Really? You cannot be successful because your framework is restricting you?

    It seems to me we suffer from some strange disease these days where we’re always looking to assign blame elsewhere. We aren’t prepared to accept responsibility for our own weaknesses or mistakes. It’s always someone else’s fault!

    Back to IT Service Management - the most influential effect on whether your ITSM organization is effective or not has to be the roles you and your co-workers play. Specifically how well you understand your purpose; the quality of your decisions; and your resolve to make adjustments as you proceed through your plans. If the guidance in your chosen frameworks are compromising the activities you’re responsible for - then do something about it! And that probably does NOT mean you should throw the framework out. All frameworks today, including ITIL, are static and cannot reflect every single situation never mind the evolving environments we work within.

    It’s important to remember it’s YOU who has the brain. It’s YOU who makes the decisions. It’s YOU who needs to research your business drivers. And it’s YOU who ultimately makes the choices.

    An ITIL book isn’t in charge, you are!

    When we envisioned the “IT Service Management Leadership Forum” almost 2 years ago, we set out to help you understand how the world of IT Service Management continues to evolve, and what you should do about it. One of the techniques we use at the event is to encourage all participants to interact and share their experiences. It’s not just about listening to “chalk & talk” presentations from others.

    I hope you share an honest awareness of your role as a leader in ITSM. And you’re fully accepting of your impact on your organization’s success. Isn’t it exciting to think that it’s more about YOU than some inanimate tool such as a book or some software?!

    I hope to see you at PinkForum13!


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    Posted by David Ratcliffe on 06/03 at 11:44 AM
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