Practitioner Radio 45 - Service Based Costing
In The End It All Comes Down To A Simple Question, "How Much Does It Cost?" As we work with our customers to define their services in support of strategic and tactical goals for Service Management a lot of focus is placed on understanding how to define value in the...
The 5 Most Important Leadership Qualities For ITSM
I've attached here the slides I used to support my talk at the "2nd Annual IT Service Management Leadership Forum" in Scottsdale last week.
This was a follow-up to my opening keynote session last year where I discussed 29 qualities we observe in our leaders. Since then I have presented versions...