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David Ratcliffe, President, Pink Elephant

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    Thursday, August 22, 2013

    The 5 Most Important Leadership Qualities For ITSM

    I’ve attached here the slides I used to support my talk at the “2nd Annual IT Service Management Leadership Forum” in Scottsdale last week.

    This was a follow-up to my opening keynote session last year where I discussed 29 qualities we observe in our leaders. Since then I have presented versions of that session at other industry events around the world and recently decided I really need to focus in on the most relevant qualities we need to see in our ITSM leaders.

    I’d be delighted to receive and comments or questions. Also if you’d like me to come and talk to your group about leadership in ITSM - please get in touch! My contact details are in the attached PDF file.

    The_5_Most_Valuable_Leadership_Characteristics_For_ITSM.pdf

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    Posted by David Ratcliffe on 08/22 at 07:33 AM
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