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David Ratcliffe, President, Pink Elephant

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    Wednesday, May 28, 2014

    The “Science Of Metrics” Seminar With Cherwell, Bomgar & HDI

    Here’s a copy of the slides from my session:

    The_5_ITSM_Projects_You_Should_Start_Doing_Tomorrow_Morning.pdf

    Not much about metrics, but you had to be there!

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    Posted by David Ratcliffe on 05/28 at 11:13 AM
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    Monday, May 12, 2014

    Will I See You At One Of These Events?

    Over the next few weeks and months I’m going to be out and about speaking at various industry events. Here’s the list so far:

    May 28: Chicago, IL
    May 30: Boston, MA
    June 2: Atlanta, GA
    June 4: Charlotte, NC and
    June 5: Miami, FL
    Where Cherwell are producing a seminar titled: “The Science Of Metrics” and I’ll be speaking on the subject of “The 5 ITSM Projects You Should Start Doing Tomorrow Morning!”

    June 18: Santiago, Chile
    “Pink Elephant’s 4th Annual IT Service Management Conference & Exhibition” I’ll be presenting 2 sessions “The 8 Key Traits Of An IT Service Management Superhero!” and “The 5 ITSM Projects You Should Start Doing Tomorrow Morning!” I’ll also be facilitating a most unusual discussion “What The World Cup Game Between Spain & Chile Can Teach Us About IT Management Services”!!!

    August 17-20: Scottsdale, AZ
    “Pink Elephant’s 3rd Annual IT Service Management Leadership Forum” On the Sunday I’ll be facilitating a discussion “IT Governance: What Is It? Why Is It So Important? What Do IT Leaders Need To Know About It?” with my buddies, Rob England, Troy DuMoulin & Jack Probst. Then on the main event program I’m facilitating another discussion “Your (S)aas Is On The Line! What Does Today’s IT Service Management Leader Need To Know About The Cloud?” with Troy DuMoulin & Malcolm Ryder (Archestra Research). I will also be presenting one of my favourite all time Pink sessions “What Gregory Peck Can Teach Us About ITSM Leadership”, a 2-part workshop with my buddy, George Spalding. The next day, after the main event, I am also hosting a full day workshop “The ITSM Leadership MasterClass”.

    September 8-10: Kuala Lumpur, Malaysia
    “Pink Elephant’s 6th Annual IT Service Management Conference & Exhibition” I host “The ITSM Leadership MasterClass” the day before the main event, and 3 more sessions over the following 2 days: “8 Key Traits Of An IT Service Management Superhero!”, “5 Critical Actions For IT Service Management Leaders” and “Winning C-Level Buy-In With An Effective Business Case”.

    September 11-12: Singapore
    “Pink Elephant’s 6th Annual IT Service Management Conference & Exhibition” where I begin with “The ITSM Leadership MasterClass” on the first day and present 3 sessions on the last day “8 Key Traits Of An IT Service Management Superhero!”, “5 Critical Actions For IT Service Management Leaders” and the Conference wrap-up “Translating Knowledge Into Results”.

    September 18: Toronto, ON
    I’m presenting a 1-day seminar “The Business of IT” with my Pink buddy Troy DuMoulin.

    October 19-22: Washington, DC
    I’ll be presenting at itSMF’s “FUSION14 Conference & Expo” on the subject of “Justifying ITSM Improvement Projects To Executives Management” in the Strategic Track.

    Phew!

    But that’s not all, Pink has more events planned before the end of the year and so I’ll update if anything is added.

    Finally, if you’re involved in program planning for a group (maybe an itSMF LIG or an HDI Local Chapter) or you work for an IT services organization planning to host an event for your customers, then please consider inviting me along! You can either contact me directly, or better still reach out to Pattie Lanktree at Pink. Pattie coordinates all our speaking engagements and so nothing happens without her say-so!

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    Posted by David Ratcliffe on 05/12 at 04:39 PM
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    Friday, May 02, 2014

    What’s The Purpose of ITSM In Your Organization - part 2

    I often wonder who reads this blog. Now I know!

    I arrived here in San Francisco a couple of days ago and as is sometimes the case, I received a nice little “welcome pack” in my room (and Four Seasons’ exclusive Iconoclast Cab is one of my favs!). See pic number 1:

    Now sometimes I have been known to enjoy the wine and not pay much attention to the note in the envelope. Not this time, see pics 2 & 3!!!!!!!

    You’ll find the original quote in my previous blog entry before this one - just scroll down.

    And Pink Elephant mentioned in the same breath as Four Seasons - I’m flattered!

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    Posted by David Ratcliffe on 05/02 at 08:33 PM
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