PR 59 - LeanIT - Gaining Sr. Leadership Buy In
Enabling Leaders To Make A Difference & Teach Others To Do The Same Most Sr. leaders have a clear vision about what they want to accomplish and where they want to go in respect to their strategic goals. Many have a solid plan for how to deploy the changes they...
Summary Of 35 Global Standards We Refer To In IT Service Management
I just received an email from good buddy Ivo van Haren (CEO of Van Haren Puiblishing). He's sent me a copy of one of VHP's latest publications "Global Standards & Publications".
It contains an easy-to-read description of lots of the various frameworks, methodologies, standards & bodies of knowledge we use in ITSM....