Staying Power - Laurie Dolan Style!
In just a few weeks we're presenting PinkNORTH - the first Pink ITSM Conference in Canada since 1998. Laurie Dolan is one of the speakers and she was also one of only 9 speakers at the very, very first ITSM Conference in North America way back in December 1997!
I don't have an...
My Session Materials From Fusion14
This is what I presented this afternoon How_To_Justify_An_ITSM_Improvement_Project_To_Executive_Management.pdf