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David Ratcliffe, President, Pink Elephant

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    Wednesday, October 29, 2014

    Staying Power - Laurie Dolan Style!

    In just a few weeks we’re presenting PinkNORTH - the first Pink ITSM Conference in Canada since 1998. Laurie Dolan is one of the speakers and she was also one of only 9 speakers at the very, very first ITSM Conference in North America way back in December 1997!

    I don’t have an electronic copy of the brochure from that historic first event, but I do have a paper copy. I’ve attached here the first two pages. You can see Laurie’s session on page 2. I hope you’ve freshened things up since then, Laurie!

    Toronto in December in 1997, and Toronto in December in 2014 - we’re really making a habit of this aren’t we?

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    Posted by David Ratcliffe on 10/29 at 10:11 AM
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    Tuesday, October 28, 2014

    Pink University To Deliver “Fit For Purpose”.

    Looking ahead to “PinkNORTH” on December 8-9 there are a couple of immediate thoughts that struck me.

    Firstly, this is our first ITSM Conference in Canada since we presented the “2nd Annual IT Service Management Conference & Exhibition” in Toronto in 1998. That’s right! While we’ve done lots of other events with specialized themes in Canada over the years, our BIG annual conference is now presented in Las Vegas each year but the 1st and 2nd Annual Conferences were presented in downtown Toronto. It’s good to be back!

    Secondly, one of the main tracks is called “Pink University”. Here we present information and guidance on how to adopt and work with IT management best practices, such as COBIT & ITIL, etc. This really speaks to the heart of what Pink Elephant is all about - providing knowledge on practices that can be adapted and adopted to enable valuable business results. “Adapted” being the key here - not just translating some theoretical concepts in a one-size-fits-all way, but making sure that good practices truly are fit for purpose.

    It seems that this really resonates with ITSM practitioners because we already have more sign-ups for PinkNORTH than we expected at this stage - and we’re still about 6 weeks out! So thanks to all those Canucks who’ve already reserved their places; and if you haven’t yet - what are you waiting for?!

    I hope to see you there!

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    Posted by David Ratcliffe on 10/28 at 09:21 AM
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    Monday, October 20, 2014

    My Session Materials From Fusion14

    This is what I presented this afternoon How_To_Justify_An_ITSM_Improvement_Project_To_Executive_Management.pdf

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    Posted by David Ratcliffe on 10/20 at 05:57 PM
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