I'm looking forward to hearing the fruits of Dr. George Westerman's research on how some IT leaders have achieved significant advantages for their businesses through the application of a digital mindset. I've been saying for a few years now that I don't think our ITSM leaders have paid enough attention...

The subject of "ITSM leadership" has been close to my heart for a few years now. So much so that we decided to launch a new annual event in 2012 - the "ITSM Leadership Forum" - to provide insights and advice to the people in ITSM charged with embracing a vision...

These days I'm doing lots of reading about cyber insecurity - seems like there's a never ending series of security breaches related to IT hitting the news every day. (I won't bore you with the list - you know what I mean, they've been in all the papers!) For the...