In his recent article, 5 Tips to Communicate Organizational Change, Bernard Coleman writes, “Change is an opportunity, and the outlook is the mindset.”

Pink’s new IT Service Management Essentials (ISE) certification course will provide IT professionals with basic, real-life, and very practical guidance on how to understand IT service management as a quality system, as well as its components. This includes the essential knowledge and actionable solutions necessary to effectively manage your organization’s core ITSM processes, so you will be able to ensure your IT services are provisioned and supported to high standards of effectiveness, availability, and reliability – producing meaningful and expected results.

In this blog, we feature Michelle Poler who is one of the exciting and inspiring keynote speakers presenting at Pink23 – our 26^th International IT Service Management Conference and Exhibition.

In part one of this two-part series, Never Stop Learning, we looked at the advantages that IT professionals will receive through continuous learning. In part two, we’ll focus on the benefits to the organization. In case you missed part 1, click here.

In his recent CIO article, 6 hot IT leadership trends — and 6 going cold, writer Paul Heltzel says, “Until recently, if you asked tech leaders what management trends were on the rise, they’d frequently point to aligning digital transformation with business outcomes. That has changed. Partly driven by the pandemic’s lasting effects, forward-looking tech leaders are leaning into team-first leadership models that help attract, diversify, and retain top talent.”

In their Harvard Business Review article, How to Get Your Team on Board with a Major Change, Deborah Rowland, Nicole Brauckmann, and Michael Thorley report that ”Most change management has shifted from a simplistic, top-down, ‘create a vision, change the structure, roll out the new program, and get buy-in’ approach to more emergent, empowered, and purpose-led approaches. But leading big, complex change is still a struggle — the rate of failure for transformation projects remains stubbornly high.”

In his recent CIO Dive opinion post, Why So Many CIOs Are Ineffective – and What to Do about It PwC Partner, Advisory Services Mike McCarron asked, “Why, after CIOs have existed for so many decades, do we still struggle to legitimize the function as a true player in the C-suite”?

Thank you to all the keen-eyed grammar enthusiasts who have pointed out that the theme of Pink23 – Licence to Fulfill – doesn’t use the American spelling. We’re grateful you’re keeping a close eye on us! (Now our editor is really sweating…)

This blog features Laura Stack – who is renowned for being The Productivity Pro®, a best-selling author, and a noted authority on personal productivity. She will be a keynote speaker at Pink23, the 26^th International IT Service Management Conference and Exhibition being held at the incomparable Bellagio in Las Vegas from February 26-March 1, 2023.

“…Job sculpting is a term that describes how managers give each employee some work to do that is especially motivating to him/her, while altering or transferring other work that might be demotivating (if at all possible).”

The term, job sculpting, is a practice that is promoted by New York Times best-selling authors Chester Elton and Adrian Gostick in their book, The Best Team Wins: The New Science of High Performance.