Categories
Books
- "Good To Great" - Implications for IT Service Management Projects
- "Who Stole My Cookie?"
- 17 Questions About the ITIL "New Edition" - Kudos to Pierre Bernard!
- A Great Mission Statement For The NEW IT Services Department!
- A Whole New Mind
- Building A CMDB? Another HOT Topic!
- Chris Gardner's New Book Available
- CSI Is Not Just An Entertaining TV Show!
- Do We Need CIOs?
- Don't Get Fooled Again: A Skeptic's Handbook
- Don't Make Me Think
- Don't Re-build ITIL - Just Fix The Cracks & Paint It
- Enterprise Risk Management
- Even When You're Doing All The Right Things - Watch Out!
- Independent Validation Of One Of ITIL V3's Primary Goals
- Is There Really That Much To Be Skeptical About With ITIL? (Don't Answer That!)
- ITIL V3 Books Launched Today!
- ITIL v3 on the way!
- ITIL V3 To Be Updated - Because of "Service Strategy" (IMHO)
- ITIL V3 Update Authors
- Latest ITILv3 Publication Date
- Leading Change
- Mindless Eating
- My Favourite Books
- Pink's Latest Book - "IT Service Management Strategies That Work: Guidance for Executives"
- ROI?
- Service Catalog Book Sold Out in 1 day!!
- Service Catalogs - Clearly a HOT Topic!
- Should We Go For An Anti-Gravity Levitation Device? Or A CMDB?
- Some Of My Favourite Books Of The Past 12 Months: Summer Reading, Anyone?
- The Business Perspective
- The Heart Of Change
- The Impetus For Applying ITIL Guidance - "Start Where You Are"
- Thoughts On The "New Edition" of ITIL
- Thoughts On The "New Edition" of ITIL: Update
- Want To Put The ITIL V3 Authors On The Spot?
- What The CEO Wants You To Know
- Yes - Yet Another New ITIL Book!
Certification
- "ITIL Management Expert" or "ITIL Practitioner Expert"? Let's Make It Clear & Simple
- 10 Things You Possibly Might Not Know About Pink Elephant In 2009!
- 3 ITIL Concepts in Perfect Alignment This Week
- A Bridge Too Far?
- A Team Of ITIL Experts, Or An ITIL Expert Team?
- Another Successful ITIL Practitioner Result!
- APMG, EXIN & ISEB
- BMC Receives First PinkVERIFY ITIL V3 Certification - Not One, but TWO!
- Cost v Value? Look At The Big Picture When Planning Your Training
- Don't "Implement ITIL" And Don't Expect Tools To be "ITIL Compliant"
- Expert Team Recognition On The Way!
- First Public Presentation Of The New ITIL V3 Foundation Course!
- Getting "ITIL Certified" Doesn't Have To Mean Becoming An "ITIL Expert"
- Good-bye ITIL V2 Service Manager
- Got A Question About The ITIL V3 Certification Scheme?
- Interesting IT Service Management Education & Certification Stat
- IT Governance and Employee Compliance
- ITIL Certification Pass Rates
- ITIL Education Needs to Focus on the Organization
- ITIL Expert Team Concept Ready To Go Into Pilot Stage
- ITIL Practitioner Bridge From V2 To V3?
- ITIL Service Manager: Scene Of The Crime
- ITIL Software Scheme Goes Into Pilot Stage
- ITIL V2 To V3 Update
- ITIL v3
- ITIL V3 - It's Not Just About The Books!
- ITIL V3 Certification for Service Catalog
- ITIL V3 Certification Scheme Getting Closer!
- ITIL V3 Credit Profiler Designed By NASA
- ITIL V3 Foundation Bridge
- ITIL V3 Pin Reminder
- ITIL V3: A Pink Perspective In Seattle
- ITIL V3: A Pink Perspective In Toronto
- More on "ITIL Certification of S/W Products"
- New ITIL Certification Coming Soon!
- Pink's First ITIL V3 Foundation Course
- Popularity of ITIL V3 Compared to ITIL V2
- Properly Planned ITIL Education
- Rant Alert! - A Unique Perspective On Pass Rates From EXIN
- Rant Alert! - Accreditation Has Teeth, At Last
- Rant Alert! - APMG Accreditation Status With UKAS
- Rant Alert! - APMG's UKAS Accreditation Update?
- Room For Another "Path" to ITIL Expert?
- Service Manager As The "Fast Track" To The Diploma
- So Much Choice For ITIL Education
- The ITIL Qualification Scheme Needs To Be Updated - Get Rid Of The Credits!
- The ITIL V3 Certification Scheme - Critical Success Factors
- The ITIL V3 Certification Scheme - FINALLY!
- The Latest ITIL Practitioner Certification From EXIN
- U-Turn On ITIL V3 Certifications
- What's An "ITIL Service Manager" Certification Worth?
- Would You Like Some Credits With That?
Events
- "Good To Great" - Implications for IT Service Management Projects
- "High Hopes" For The Program As Well As The Music!
- "Never Again!"
- "Never Again" - part 2
- 10 Things You Possibly Might Not Know About Pink Elephant In 2009!
- 13th Annual Conference - Las Vegas 2009!
- 14th Annual ITSM Conference Preview
- 2009 Conference Preview
- 3 ITIL Concepts in Perfect Alignment This Week
- 6th Annual ITSM Conference - Mexico City
- A Mexican Wrap
- Additional Thought From The Pink Perspective 2008 Events
- Additional Topic Added To The Pink Perspective
- An ITIL Christmas In Malaysia!
- Another Successful Pink Conference
- Arrived In London
- Behind the Elephant!
- Bloopers from the 10th Annual ITSM Conference at the Bellagio, Las Vegas - February 2006
- Budgets Were Even Tighter in 2000
- Busy January Coming Up - Kuala Lumpur, Singapore & Dubai!
- Call For Speakers - 15th Annual Pink Elephant ITSM Conference & Exhibition in 2011
- Can I have my pin please?
- China Goes Pink - Later This Year
- Chris Bliss & His Beatles Juggling!
- Chris Bliss at the 11th Annual IT Service Management Conference
- Chris Gardner's New Book Available
- Christopher Gardner at the 11th Annual IT Service Management Conference
- Closing Video from the 10th Annual ITSM Conference at the Bellagio, Las Vegas - February, 2006
- Closing Video from the 11th Annual ITSM Conference at the Venetian, Las Vegas - February, 2007
- Closing Video from the 8th Annual ITSM Conference at the Venetian, Las Vegas - February 2004
- Closing Video from the 9th Annual ITSM Conference at the JW Marriott Resort, Orlando - February 2005
- Cloud Computing - Implications For ITSM
- Cloudy With A Chance Of Apples
- Conference Diary - Day 1
- Conference Diary - Day 2
- Conference Diary - Day 3
- Conference Diary - Day 4
- Conference Diary - Day 5
- Conference Diary - Day 6
- Conference Diary - Day 7
- Copy of Slides Used at PinkPerspectives in Singapore & KL
- Copy of Slides Used At The CIO Pakistan Event
- Customer Loyalty Is Never Taken For Granted At Pink
- Deja Vu All Over Again!
- Eileen Collins at the 11th Annual IT Service Management Conference
- Eileen Collins Talking About “Classic Leadership Principles” At NASA
- February Conference Update - Craig Ferguson
- George Promises To Shave His Head!
- Got A Question About The ITIL V3 Certification Scheme?
- Have You Had A Pink Experience?
- Heads Up - We'll Soon Be Hitting The Road For The "Pink Perspective 2010 Series" - Our 4th Year!
- Hello to TACTPRO!
- Hot Topics In ITSM Today???
- I love ITIL so much I want to mix up V2 and V3!
- ICMG "Architecture World 2010" Bangalore Presentations
- Interesting Social Media Habits In Southeast Asia & The Middle East
- IT Governance and Employee Compliance
- IT Service Managers on Tour
- It's As Simple As ABC - But We Still Just DON'T Get It!
- ITIL V3 - It's Not Just About The Books!
- ITIL V3 In Beijing, China
- ITIL V3 In Hong Kong
- ITIL V3 In Seoul, South Korea
- ITIL V3 In Shanghai, China
- ITIL V3 In Taipei, Taiwan
- ITIL V3: A Pink Perspective In Kuala Lumpur
- ITIL V3: A Pink Perspective In Orlando
- ITIL V3: A Pink Perspective In Seattle
- ITIL V3: A Pink Perspective In Singapore
- ITIL V3: A Pink Perspective In Sydney
- ITIL V3: A Pink Perspective In Toronto
- itSMF Fusion & Clint Eastwood
- itSMF Gulf In Dubai
- itSMF Singapore Presentation
- Las Vegas!
- Latin America All "Gung Ho!" For ITIL V3
- Less Than 3 Weeks To Go ....
- London To Orlando
- London: ITIL V3 Launch
- Lots of New Indian Friends!
- Ludwigsburg Palace
- Memories of the 14th Annual Pink Conference
- Memories of the 2008 Conference
- Mexican Pinkers Celebrate the 2-0 Win Over France In The World Cup
- Mexico: 400 Attendees at the 3rd Annual IT Service Management Conference
- Michael Gill - Pink Speaker and Musician Extraordinaire
- Mini-Poll Results From Pink Perspectives in Singapore & KL
- More & More Service Catalog Stuff
- More Pink Perspectives on The Way!
- More Pink Perspectives!
- My Gift To The Bangaloreans
- New Conference Web Site
- Next Pink Special Events In Asia
- Nice Folks In Dubai!
- Not A Great Start To A Trip!
- On The Road Again ...
- One course isn't enough for me; I want a whole bundle!
- Opening Video from the 10th Annual ITSM Conference at the Bellagio, Las Vegas - February, 2006
- Photos From the Pink Elephant IT Management Expert Forum in KL Last Week
- Photos From the Pink Elephant IT Management Expert Forum in KL Last Week
- Pick A Cliche: Is It "I'm Only Human After All" Or "No Rest For The Wicked"?
- Pink CEO and The IT Skeptic Look Like Buddies!
- Pink Conference - Las Vegas, February 2009
- Pink Conference - Las Vegas, February, 2009
- Pink Perspective 2008 - Calgary
- Pink Perspective 2008 - Chicago
- Pink Perspective 2008 - Dallas
- Pink Perspective 2008 - Kuala Lumpur
- Pink Perspective 2008 - Philadelphia
- Pink Perspective 2008 - San Francisco
- Pink Perspective 2008 - Seattle
- Pink Perspective 2008 - Singapore
- Pink Perspective 2008 - Toronto
- Pink Perspective 2008 - Washington D.C.
- Pink Perspective 2008 - Worldwide Survey Results
- Pink Perspective 2009 - North American Tour
- Pink Perspective 2009 - Singapore & KL
- Pink Perspective 2009 Hits The Road!
- Pink Perspective 2009 Survey
- Pink Perspective 2010: Hello Ottawa, Calgary & Vancouver!
- Pink Perspective Events Across Canada in 2010
- Pink Perspective Pics - Riyadh
- Pink's Perspective On ITIL V3
- Planning Session For The 12th Annual IT Service Management Conference & Exhibition
- Presentation for USU in Ludwigsburg, Germany - May 19, 2010
- Presentation Materials For Riyadh
- Preview Of The Upcoming Las Vegas Conference
- Registrations For the 14th Annual Conference Are Exceeding My Expectations!
- RES Events Are Working Really Well!
- Riyadh - Pink Perspective Presentation Materials
- Roll On Number 15!
- Ron Foxcroft at the 11th Annual IT Service Management Conference
- Service Strategy = DRY! Service Operation = WET?
- Singing Pinkers from the 11th Annual ITSM Conference at the Venetian, Las Vegas - February 2007
- Sydney - Pink Perspective Presentation Materials
- The Annual IT Service Management Conference - Over For Another Year!
- The Globe In Riyadh - A Great View Of The City!
- The Practicalities Of Problem Management (Again!)
- The Results Are In!
- The Yellow Pink Snake
- Thinking About The 15th Annual IT Management Conference ...
- Toronto, D.C., Chicago, Dallas & San Francisco - Pink Perspective Presentation Materials
- Translation - Please!
- Unique Opportunities for IT Services Vendors in Kuala Lumpur, Singapore & Dubai
- Update To The Upcoming RTW Tour
- Updated Presentation From Beijing & Shanghai
- Want To Put The ITIL V3 Authors On The Spot?
- Way Ahead Of Last Time!
- We Want More Courses - PLEASE!
- Welcome Back Captain Mike!
- What Does This Sign Say?
- Whirlwind Tour of Pakistan Wraps-Up
- Win an iPad: Total Cost of Ownership Survey From Staff & Line
Green IT
- Additional Topic Added To The Pink Perspective
- Cloudy With A Chance Of Apples
- iPad Update: It's Official - No Novelty To Wear Off!
- Mini-Poll Results From Pink Perspectives in Singapore & KL
- Printer Manufacturers - Get Responsible!
- Sydney - Pink Perspective Presentation Materials
- Toronto, D.C., Chicago, Dallas & San Francisco - Pink Perspective Presentation Materials
- Where Does The iPad Fit In?
Industry News
- 17 Questions About the ITIL "New Edition" - Kudos to Pierre Bernard!
- Apple's Steve Jobs' Thoughts On Flash
- Can Twitter Work For You?
- CIO Pakistan Magazine - January 2010
- Cloudy With A Chance Of Apples
- Dinosaur or Dodo? Same Thing: Corporate IT Needs To Wake Up!
- Don't Re-build ITIL - Just Fix The Cracks & Paint It
- Good-bye ITIL V2 Service Manager
- Hot Topics In ITSM Today???
- ITIL Improvements: Doing Less With Less????
- ITIL Software Scheme Goes Into Pilot Stage
- ITIL V3 Update Authors
- itSMF Singapore Presentation
- Now You Can Follow The ITIL Experts on Twitter!
- Popularity of ITIL V3 Compared to ITIL V2
- Remember The Last Recession - And The One Before That?
- Sydney - Pink Perspective Presentation Materials
- The ITIL Qualification Scheme Needs To Be Updated - Get Rid Of The Credits!
- Thoughts On The "New Edition" of ITIL
- Thoughts On The "New Edition" of ITIL: Update
- Toronto, D.C., Chicago, Dallas & San Francisco - Pink Perspective Presentation Materials
- What To Do When There's No Budget?
- Win an iPad: Total Cost of Ownership Survey From Staff & Line
- Would You Like Some Credits With That?
ITSM Expert Team
Leadership
- A Great Mission Statement For The NEW IT Services Department!
- Cloudy With A Chance Of Apples
- Dinosaur or Dodo? Same Thing: Corporate IT Needs To Wake Up!
- Get Your Own "Independence Day"!
- If Every Tool Makes The List - What's The Point?
- It's Great To Be Part Of This Pink Family
- Presentation for USU in Ludwigsburg, Germany - May 19, 2010
- Printer Manufacturers - Get Responsible!
- Social Media & ITSM Professionals Just Don't Mix!
- Welcome Back Captain Mike!
Photos
- "Never Again!"
- A Mexican Wrap
- Another Successful Pink Conference
- Budgets Were Even Tighter in 2000
- CIO Pakistan Magazine - January 2010
- Good-bye ITIL V2 Service Manager
- Hello to TACTPRO!
- iPad Update: iPad #2 Now on Order!
- ITIL Service Manager: Scene Of The Crime
- itSMF Fusion & Clint Eastwood
- Jack Probst and the itSMF Board Election
- Ludwigsburg Palace
- Memories of the 14th Annual Pink Conference
- My Gift To The Bangaloreans
- Nice Folks In Dubai!
- Photos From the Pink Elephant IT Management Expert Forum in KL Last Week
- Photos From the Pink Elephant IT Management Expert Forum in KL Last Week
- Pink CEO and The IT Skeptic Look Like Buddies!
- Pink Elephant and the BBC!
- Pink Perspective Pics - Riyadh
- Some Of My Favourite Books Of The Past 12 Months: Summer Reading, Anyone?
- The Yellow Pink Snake
- Thinking About The 15th Annual IT Management Conference ...
- Welcome Back Captain Mike!
- What Does This Sign Say?
- Whirlwind Tour of Pakistan Wraps-Up
Practices
- "It Was A Computer Error - Honest!"
- 10 Things You Possibly Might Not Know About Pink Elephant In 2009!
- A Greener Pink
- BMC Receives First PinkVERIFY ITIL V3 Certification - Not One, but TWO!
- Call For Speakers - 15th Annual Pink Elephant ITSM Conference & Exhibition in 2011
- Cloud Computing - Implications For ITSM
- Connect 3 Topics: The Future Service Desk, "Who is that masked cloud provider?" & ISO/IEC 27000
- CSI Is Not Just An Entertaining TV Show!
- Even When You're Doing All The Right Things - Watch Out!
- Focus On "Lean" As Opposed To "Process Maturity"
- Funny How The World Turns!
- Hot Topics In ITSM Today???
- How Can There Be A #1 Metric For Service Desk When There Are 3 Primary Criteria For Success?
- If Every Tool Makes The List - What's The Point?
- Interesting Social Media Habits In Southeast Asia & The Middle East
- iPad Update: iPad #2 Now on Order!
- iPad Update: It's Official - No Novelty To Wear Off!
- Is There Such A Thing As "GreenIT"?
- It's As Simple As ABC - But We Still Just DON'T Get It!
- ITSM Process Maturity: More Revelations - This Time Configuration!
- Just Been Told About ITIL & Wondering What To Do Next? Here Are Your First 4 Actions!
- Managing Mobile Computing & Social Media - Implications for ITSM?
- Mini-Poll Results From Pink Perspectives in Singapore & KL
- More on "ITIL Certification of S/W Products"
- Our PinkONLINE Strategy
- Q: How Long Does It Take To "Implement ITIL"? A: 14 Billion Years!
- Should We Go For An Anti-Gravity Levitation Device? Or A CMDB?
- Social Media & ITSM Professionals Just Don't Mix!
- The 10 Biggest Challenges Implementing Improved ITSM Practices?
- The Fourth Update On My iPad: The 3G Data Plan & Favourite Apps
- The Impetus For Applying ITIL Guidance - "Start Where You Are"
- The Pink Elephant Experience With ITSM Process Maturity Assessments
- The Practicalities Of Problem Management (Again!)
- The Problem With Problem Management
- There's an "R", "O" & "I" in RECESSION
- Troy Is Right On The Money!
- We Can Have Fun With ITSM - But Watch Out, "Da Ali G" Of ITIL's About!
- What To Do When There's No Budget?
- Where Does The iPad Fit In?
- Win an iPad: Total Cost of Ownership Survey From Staff & Line
- Working At An ITIL Service Desk?
PinkVerify
- "Alignment or Integration" & "Compliant or Compatible" - These Are NOT Just Semantic Arguments!
- 10 Things You Possibly Might Not Know About Pink Elephant In 2009!
- Don't "Implement ITIL" And Don't Expect Tools To be "ITIL Compliant"
- If Every Tool Makes The List - What's The Point?
- ITIL Software Scheme Goes Into Pilot Stage
- More on "ITIL Certification of S/W Products"
- Why PinkVERIFY?
Pink History
- Budgets Were Even Tighter in 2000
- Good-bye ITIL V2 Service Manager
- ITIL Service Manager: Scene Of The Crime
- Pink Elephant and itSMF
- Pink Elephant: The Start Through to the Early 90s
- Pink Goes International - to the UK.
- Pink Going in to 2007
- Pink in North America
- Pink in the New Millennium
- Pink in the Pacific Rim
- Pink Joins the ITIL Bandwagon
- Project Planning v Annual Business Planning
- The Pink Elephant FAQ
Rants
- "Alignment or Integration" & "Compliant or Compatible" - These Are NOT Just Semantic Arguments!
- Dinosaur or Dodo? Same Thing: Corporate IT Needs To Wake Up!
- Don't Re-build ITIL - Just Fix The Cracks & Paint It
- Got The Recession Jitters? Don't Take Your Eye Off The Ball!
- iPad Update: It's Official - No Novelty To Wear Off!
- ITIL V3 Credit Profiler Designed By NASA
- ITSM Fashion Tips
- Managing Mobile Computing & Social Media - Implications for ITSM?
- Printer Manufacturers - Get Responsible!
- Project Planning v Annual Business Planning
- Properly Planned ITIL Education
- Rant Alert! - A Unique Perspective On Pass Rates From EXIN
- Rant Alert! - Accreditation Has Teeth, At Last
- Rant Alert! - APMG Accreditation Status With UKAS
- Rant Alert! - APMG's UKAS Accreditation Update?
- Service Strategy = DRY! Service Operation = WET?
- Should We Go For An Anti-Gravity Levitation Device? Or A CMDB?
- Social Media & ITSM Professionals Just Don't Mix!
- The ITIL Qualification Scheme Needs To Be Updated - Get Rid Of The Credits!
- The Problem With Problem Management
- Thoughts On The "New Edition" of ITIL
- Troy Is Right On The Money!
- U-Turn On ITIL V3 Certifications
- We Want More Courses - PLEASE!
- What Can Air Canada Teach Us About Service Catalogs?
- Where Does The iPad Fit In?
- Would You Like Some Credits With That?
Silly Stuff
- A Lesson in Capacity Management in Singapore's Sim Lim Square
- Abbott & Costello: Mac's On First?
- An ITIL Christmas In Malaysia!
- Budgets Were Even Tighter in 2000
- Difference Between "Education" & "Training"
- iPad Update: iPad #2 Now on Order!
- iPad Update: It's Official - No Novelty To Wear Off!
- ITIL Service Manager: Scene Of The Crime
- ITSM Fashion Tips
- My World Of ITSM Really Can Be Fun - Sometimes
- The Fourth Update On My iPad: The 3G Data Plan & Favourite Apps
- The Yellow Pink Snake
- Time Zone Turbulence!
- Translation - Please!
- We Can Have Fun With ITSM - But Watch Out, "Da Ali G" Of ITIL's About!
- What Can Air Canada Teach Us About Service Catalogs?
Travel
- "Never Again!"
- "Never Again" - part 2
- 3 ITIL Concepts in Perfect Alignment This Week
- 6th Annual ITSM Conference - Mexico City
- A Lesson in Capacity Management in Singapore's Sim Lim Square
- An ITIL Christmas In Malaysia!
- Another Successful Pink Conference
- Are We There Yet?
- Budding ITIL Experts in Pakistan
- Cloudy With A Chance Of Apples
- Great Service From The Passport Office - No Bureaucracy There!
- Heads Up - We'll Soon Be Hitting The Road For The "Pink Perspective 2010 Series" - Our 4th Year!
- Hello to TACTPRO!
- ICMG "Architecture World 2010" Bangalore Presentations
- Islamabad to Lahore in 4 Hours - By Car
- ITIL Service Manager: Scene Of The Crime
- Lots of New Indian Friends!
- Ludwigsburg Palace
- Mexican Pinkers Celebrate the 2-0 Win Over France In The World Cup
- Michael Gill - Pink Speaker and Musician Extraordinaire
- My Gift To The Bangaloreans
- Next Pink Special Events In Asia
- On The Road Again
- On To A Good Thing With The "Heavenly Bed"!
- Pick A Cliche: Is It "I'm Only Human After All" Or "No Rest For The Wicked"?
- Pink Perspective 2009 Hits The Road!
- Pink Perspective 2010: Hello Ottawa, Calgary & Vancouver!
- Pink Perspective Events Across Canada in 2010
- Pink Perspective Pics - Riyadh
- Presentation for USU in Ludwigsburg, Germany - May 19, 2010
- Presentation Materials For Riyadh
- RES Events Are Working Really Well!
- Social Media & ITSM Professionals Just Don't Mix!
- The Globe In Riyadh - A Great View Of The City!
- Time Zone Turbulence!
- Toronto-London-Orlando-Toronto-Dubai-Sydney .......
- Unique Opportunities for IT Services Vendors in Kuala Lumpur, Singapore & Dubai
- Update To The Upcoming RTW Tour
- What Does This Sign Say?
- Whirlwind Tour of Pakistan Wraps-Up
Videos
- A Lesson in Capacity Management in Singapore's Sim Lim Square
- Behind the Elephant!
- Bloopers from the 10th Annual ITSM Conference at the Bellagio, Las Vegas - February 2006
- Chris Bliss & His Beatles Juggling!
- Closing Video from the 10th Annual ITSM Conference at the Bellagio, Las Vegas - February, 2006
- Closing Video from the 11th Annual ITSM Conference at the Venetian, Las Vegas - February, 2007
- Closing Video from the 8th Annual ITSM Conference at the Venetian, Las Vegas - February 2004
- Closing Video from the 9th Annual ITSM Conference at the JW Marriott Resort, Orlando - February 2005
- Eileen Collins Talking About “Classic Leadership Principles” At NASA
- Islamabad to Lahore in 4 Hours - By Car
- Memories of the 2008 Conference
- Mexican Pinkers Celebrate the 2-0 Win Over France In The World Cup
- Opening Video from the 10th Annual ITSM Conference at the Bellagio, Las Vegas - February, 2006
- Preview Of The Upcoming Las Vegas Conference
- Service Catalogs are hot in Singapore!
- Singing Pinkers from the 11th Annual ITSM Conference at the Venetian, Las Vegas - February 2007
- Surround Yourself With Happy Thoughts!
- The Globe In Riyadh - A Great View Of The City!