Don’t Re-build ITIL - Just Fix The Cracks & Paint It
Do we really need a new edition of ITIL V3? If you really believe continual improvement is a good thing, then how can you answer with anything but a “yes”?
I think a lot of the furore (is that a real word - “furore”, or should it be “fear”?) is borne out of the frustration many people have with the huge number of errors in the first edition (of Version 3). As my grandmother used to say “two wrongs don’t make a right” - and that’s exactly what would happen if we backed away from the opportunity to improve on the first edition. The first edition was a “wrong”, and not fixing it would be a second “wrong”.
But hold on a second ....
Let’s fix the errors - it’s the least we can do, and I’m happy to provide Pinkers to assist with thorough proof reading leading to a much improved Version 3. But that’s all I think we should do - correct what’s already there. Yes I know ITIL could do a better job of describing this and that, but adding more to ITIL is going to be like painting the Golden Gate Bridge - it’ll never be finished. So I’m not so keen on lending resources to a project where Version 3 gets re-invented with new concepts and “better” explanations, etc. (but I’ve already blogged on this before, here, here and here).
Keep it simple. One step at a time. Don’t re-build the bridge, just fix the cracks and paint it.
Unfortunately, the way I’m seeing this update described, I think it’s going to be a sledge-hammer to crack a nut. Or a re-invention of the wheel. Pick your own cliche.
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Hi David
The problem with V3 is that unlike Golden gate its structure is unsound. The idea of having separate companies writing separate books and then saying that this a single model was guaranteed to fail.I fully agree with you that this update will most likely fail. New separate companies rewriting the books is not going to work.
Aale
Posted by Aale Roos on 11/05 at 03:11 AM