Funny How The World Turns!
So here I am working on fleshing out a talk about how web 2.0 and social media can be exploited at the Service Desk when a Pink Buddy emails me something totally out of the blue. It’s the latest newsletter from the Rocky Mountain (Denver) Chapter of Help Desk Institute. Right there, in black and white, is an article by Chris Dancy about the very same subject I’m working on! How about that!
It’s a good article too. I’m sure the folks at the Rocky Mountain Chapter, and Chris, won’t mind me sticking it here for others to review.
Social_Media__The_Service_Desk.pdf
BTW - any Chapter that holds its meetings at Morton’s Steak Restaurant gets my support!
-
Thanks for the nod David!
Lots more where that came from!
#ITMM for 2010!
Posted by Christopher M Dancy on 11/12 at 01:01 AM

