Pink14: It’s Not ALL About The Internet. Or Is It?

It's just over 4 weeks until our 18th Annual International ITSM Conference & Exhibition. I've spent the last few days getting myself just a little bit excited about the prospect of connecting with old and new friends and learning about some of the evolutionary trends affecting ITSM. Some of these trends have been around for a while (cloud, BYOD, mobile, social media) but they continue to evolve through the development of new technologies, services and the new habits of people. Other trends are grabbing our attention and will surely be talking points for many more years ahead, such as 3D printing and increasing concerns over privacy. And with the convergence of BYOD, mobile and innovative cloud-based services we're now hearing about "The Internet of Things"! Everytime I think about any of these subjects I wonder "How does this affect ITSM?" That's what we need to be considering. I plan to share with you my views in Wednesday's half-day workshop "The ITSM Leadership MasterClass". Looking forward to hearing your views and experiences at Pink14! Are you ready?

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