My Favourite Books
Watch this space for a list of the business books I find most useful and relevant to the work we're doing. In the next few weeks I plan to post details of my favourites and why I find them valuable and worthy of a mention.
In the meantime, do you have any favourites you'd like to pass on?
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I recommend “Selling the Invisible” by Harry Beckwith. An excellent book about selling and marketing services which is very relevant to IT Service Management.
I also loved Jack Welch’s “Winning”, particularly its emphasis on the importance of candor.
Lee Marshall | September 21, 2007 at 10:08am