The IT Manager Says The Fighter Jet Can’t Take Off
I just received a wonderful note from my Pinker colleague, Alan McCarthy, who’s based in our UK office. He tells a brief story that begins at the itSMF UK Conference at the end of last year; flashes back to his work experience at British Aerospace in the 1970s; then culminates in referencing “Pink12” - our 16th Annual International ITSM Conference & Exhibition in Las Vegas next month. All in less than 2 pages!
His story is extremely compelling. It’s about how he observes the same mistakes being made by our ITSM leaders TODAY that were made over 40 years ago in the 1970s. What a depressing thought. Anyway, his examples are spot on. But I won’t steal any of his thunder here - please read his story for yourself.
So - the challenge is there! Are we going to change, or not? I profess that we need to look to our ITSM Leaders to take responsibility for the problem that Alan describes. Here at Pink the issue of ITSM leadership is a major theme of the research and work we plan to do over the next 12 months and beyond. If you have any thoughts on the strengths & weaknesses of ITSM leadership today, I’d love to hear from you - please post a comment.
David I don’t think things will really change until our IT culture finally gets over the fact that there is no true separation between the business and IT.
IT has to stop seeing itself as special. They are part of the “Manufacturing Line” in the same way as are other depts such as the plant, branch or facilities. Its this myth of separation that is the root of much of our woes.
These are thoughts I have blogged about in the following posts.
Business Alignment or Business Integration?
A Risk by Any Other Name is Still a Risk
TroyPosted by Troy DuMoulin on 02/02 at 02:54 PM
Change is good if it is for well purpose, but if it is taken in a wrong way, then people will not accept this change…Posted by what is tribulus terrestris on 05/14 at 07:48 AM