Pink President's Blog

Deja Vu All Over Again!

Mulling over the survey results, as well as thinking back to some of the comments I heard and conversations I participated in at the recent Pink Perspective events, I’m beginning to formulate some conclusions in my mind about a number of issues. Over the next few days I’ll document these conclusions in further blog posts.

For now, here’s my first observation:

People are generally ambivalent towards the ITIL Expert level in the V3 certification scheme. Many people stated it would not be their goal because it would take 3-4 years to attain (at a rate of 2-3 courses per year). I think that level of certification will quickly be positioned in the marketplace as a certification for consultants, and practitioner’s will set their sights lower - on no more than 1 or 2 Capability certifications.

In fact, this positioning is very reminiscent of the original V1 scheme! In 1992, the first certification was the Management Level (Service Manager) and this was initially intended for consultants.  In 1996 the Foundation Level was added as a pre-requisite. The following year an alternate to the Management Level,  the Practitioner Certificates were introduced. Deja vu all over again!

If you’re a consultant you’ll really need the ITIL Expert Certificate to prove your credibility.

If you’re a practitioner you’ll really need the respective Capability certificate(s) to help you understand how to function well in your role.