A Few Videos From Pink12

David Ratcliffe, President | March 22, 2012 | 2 comments Events Industry News

Nice job by Barclay Rae in recording a few videos at the recent Pink Conference. Here's the one he did with me: http://www.itsmtv.co.uk/videos/view/pink-2012-david-ratcliffe-interview I remember this was recorded at around 6:00pm on the last full day of the Conference. I talked for a while about the Conference itself - how it has evolved over the past 16 years and what's in store for the next couple of years. Plus my perspective on the opportunities - and need - for improved leadership in ITSM. The IT Skeptic, Rob England: http://www.itsmtv.co.uk/videos/view/pink-2012-rob-england-interview believes that COBIT 5.0 will gain faster traction in ITSM in the USA because it's invented there. He goes on to say that maybe that's also why various ISO standards haven't taken off in the USA. He's really a big COBIT fan these days! Ian Clayton: http://www.itsmtv.co.uk/videos/view/pink-2012-ian-clayton-interview tells us that the USMBOK (Universal Service Management Body Of Knowledge) is about to be published by TSO. He describes the need for us to take the next step in Service Management thinking. It's not just about processes anymore, the primary focus needs to be "service" and "customer experience". John Custy: http://www.itsmtv.co.uk/videos/view/pink-2012-john-custy-interview is clearly as frustrated as me with the folks in our industry who spend too much time arguing about words and phrases in this book or that framework. Stop the semantics, we need to focus on the real issues! The work we do in ITSM, particularly the results. Everyone has the opportunity to do things differently (better) and contribute towards valuable outcomes.

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Those were the first three I watched as well. I couldn’t agree with John more - it drives me crazy to see people not driving value where it is needed most.

Matt Beran | March 22, 2012 at 5:13pm

Indeed nice job by Barclay Rae!! I watched the video and have great fun. I think every video conference is very meaningful. http://www.mitechtechnology.com/ Thanks

security camera systems | April 30, 2012 at 9:09am

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