What’s The Purpose of ITSM In Your Organization - part 2

I often wonder who reads this blog. Now I know! I arrived here in San Francisco a couple of days ago and as is sometimes the case, I received a nice little "welcome pack" in my room (and Four Seasons' exclusive Iconoclast Cab is one of my favs!). See pic number 1: Now sometimes I have been known to enjoy the wine and not pay much attention to the note in the envelope. Not this time, see pics 2 & 3!!!!!!! You'll find the original quote in my previous blog entry before this one - just scroll down. And Pink Elephant mentioned in the same breath as Four Seasons - I'm flattered!

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