Monday, September 27, 2004
Pink Elephant Continues To Lead Global Charge In ITIL With Release Of ATLAS™
Companies with global operations will benefit the most from easy-to-navigate portal
BURLINGTON, ON – September 27, 2004 – Pink Elephant, the world’s leading IT service management education and consulting provider, today launched ATLAS, an online portal providing immediate, end-to-end access to knowledge, expertise, data, tools, communications and task support for ‘best practice’ implementation projects in IT environments worldwide.
According to Forrester Research, North American companies will focus more than ever on integrating IT processes with business objectives starting next year. Awareness of IT service management best practices will continue to increase beyond 2005 and the Information Technology Infrastructure Library (ITIL®), the standard IT best practice framework, will become essential for every IT department by 2008.
As more organizations adopt ITIL, Pink Elephant offers ATLAS within its managed service line to complement the power of its professionals. For rapid deployment of ITIL best practices at a reasonable cost and in less time, companies can combine Pink Elephant consultants with the knowledge contained in ATLAS.
“IT professionals often ask our consultants what they need to implement best practices and the answer is surprisingly simple,” says David Ratcliffe, President and CEO of Pink Elephant. “Access to knowledge and experience is the most important factor – getting the right combination, at the right time, is key to success and I am confident that we have made that easier with ATLAS.”
Process Guide Access
ATLAS contains customizable guidance documents for project planning and development, as well as implementation, for core tactical and operational ITIL process.
Each document is knowledge management enabled, meaning that keywords contained in the document are fully indexed and searchable for easy reference and linking; and all document versions are tracked and controlled.
No matter where an organization operates, their staff will have access to a first-class content management system that enables secure access to implementation projects around the clock through an Internet connection. Version controls allow users to view planning documents while maintaining accuracy and consistency.
Access to The ITIL Experts
Pink Elephant’s consultants are considered the best in the industry when it comes to experience of IT management best practices. Moderated discussion threads contained in ATLAS are a great way for implementation teams to get their important questions answered by professionals who have applied ITIL in other organizations.
An entire team at Pink Elephant is dedicated to continuously updating the information resources available on ITIL implementation processes. Links to only the best industry knowledge and latest research contained in white papers, articles, presentations and much more are grouped into meaningful categories. A keyword search function eliminates the need to navigate through other websites.
For more information about ATLAS or to arrange a demonstration, contact a Pink Elephant sales representative at 1-888-273-7465.