Monday, January 24, 2005
Ten Cities Scheduled For ITIL Implementation Road Map Events
Increased Offering In 2005 Meets Demand For More ITIL ‘How-To’ Guidance
BURLINGTON, ON – January 24, 2005 – Pink Elephant today announced additional dates and cities in 2005 for ITIL Implementation Road Map, an intensive, three-day program for IT directors and managers who want to learn how to apply the IT best practice framework within their own organizations.
Following four successful Road Map events in 2004, Pink Elephant will offer ten events in major cities across North America this year, starting with Vancouver from March 2-4 and concluding with San Diego from December 7-9, 2005.
Pink Elephant’s experienced consultants deliver the program, and the subject matter is designed to lead practitioners into the second step of their ITIL implementation journey by helping them understand the critical success factors. These factors, which include meeting IT governance requirements and selecting the right tools for ITIL compatibility, are revealed within the workshop’s two dynamic tracks.
“Road Map goes beyond just ITIL theory – practitioners take away sample service level agreements, service catalogues and implementation plans that they can immediately employ when they get back to the office,” says George Spalding, Executive Consultant for Pink Elephant and one of the primary Road Map educators. “Attendees can also take part in one-on-one sessions to discuss details of their specific implementation plans.”
The prerequisite for Road Map is the Foundation Certificate In IT Service Management, attainable through Pink Elephant’s ITIL IT Service Management Essentials course. This course is conveniently offered before each Road Map event for anyone new to ITIL.
Tuesday, January 11, 2005
Pink Elephant Presenting Free IT Best Practice Overviews In 2005
16-City North American Tour Focuses On Promoting ITIL® Framework
BURLINGTON, ON – January 11, 2005 – Pink Elephant, the world’s largest producer of IT service management conferences and special events, today announced the launch of free Public ITIL Overviews, a cross-continent initiative starting in 2005 to raise awareness of IT best practices with an emphasis on the IT Infrastructure Library (ITIL). The tour kicks off in San Francisco on January 26, 2005 and concludes in San Diego on October 25, 2005.
The Public ITIL Overviews aim to reach executive audiences who want to gain knowledge of the concepts, benefits and relationships within the core processes of ITIL. Learning will also extend towards understanding ITIL best practices within the wider context of current laws and regulations, such as Sarbanes-Oxley, that set out mandatory requirements for responsible conduct among public companies.
There is a growing body of compelling evidence that supports ITIL implementation as a means of achieving good governance. According to a global survey of C-level executives conducted by KPMG in 2004, only 50% of respondents believed there were risks associated with not aligning IT with the company’s overall business goals and less than 20% of organizations used recognized IT governance frameworks such as ITIL effectively.
Pink Elephant’s ITIL overviews are comprised of 1 ½ hour presentations that are free to attend in 16 major North American cities, including Toronto, Vancouver, Chicago, New York City and Washington. The tour will begin in San Francisco on January 26, 2005, concluding in San Diego on October 25, 2005.
“With ITIL adoption quickly gaining momentum in North America, the timing is ideal for IT executives to learn about integrating people, processes and technology using the world’s most credible framework,” says George Spalding, Executive Consultant for Pink Elephant and one of the event’s presenters. “Our Public Overviews serve as an excellent forum to understand the strategic benefits of ITIL from a demonstrated leader in IT management best practices.”