Thursday, August 25, 2005
Pink Elephant Bringing ITIL To 7th Annual Help Desk Professionals Conference In San Diego
Offerings Include Certification, Workshops & Case Studies
BURLINGTON, ON – August 25, 2005 – Pink Elephant, the world’s leading IT service management consulting and education provider, will introduce ITIL best practices at the 7th Annual Help Desk Professionals Conference and Expo, taking place October 26 – 28, 2005 in San Diego. The event, produced by High Tech High Touch Solutions, will mark the first time ever that ITIL has been given a structured and focused place in the program.
Forrester Research reports that 2005 will be the year when ITIL goes mainstream and widespread adoption of ITIL best practices by internal IT departments will follow through to 2008. With this in mind, Pink Elephant is presenting workshops and real world case studies at the conference in a track titled, ‘Achieving Excellence Through ITIL Best Practices’, to introduce more IT professionals to the world’s most credible IT best practices framework.
Before the conference, from October 23 – 25, Pink Elephant will also provide ITIL certification courses. Conference attendees can be on their way to receiving the Foundation Certificate in IT Service Management by taking ITIL IT Service Management Essentials, considered the first step in Pink Elephant’s ITIL education path.
Those who already hold the Foundation Certificate can advance forward and attain the Practitioner Certificate in either Establishing a Service Desk According To ITIL Best Practices or Measuring, Reporting & Improving the IT Infrastructure According To ITIL Best Practices.
“As the most recognized name in ITIL education and consulting, Pink Elephant is helping to bring this event to a whole new level,” says conference chair Ivy Meadors. “We are excited to add their fresh perspective on IT management. It complements the high quality program from our three other tracks comprised of content-rich sessions.”
“It is exciting to see ITIL coming into the forefront for the first time ever at the Help Desk Professionals Conference,” says David Ratcliffe, President and CEO of Pink Elephant. “ITIL teaches us how to integrate people, process and technology, a concept that fits in perfectly with the overall premise of the conference.”