Wednesday, February 22, 2006
Pink Elephant Releases Latest White Paper On ITIL’S Impact On The Outsourcer-Customer Relationship
BURLINGTON, ON – February 22, 2006 – Pink Elephant today released its latest installment of ITIL thought leadership with ITIL, IT Governance & The Managed Service Provider (MSP), a white paper that examines the increased requirement for IT outsourcers to demonstrate a commitment to ITIL, especially at a time when customer organizations are driving their IT processes towards ITIL to support IT governance objectives.
Now available on Pink Elephant’s website, the paper aims to illustrate and describe the reasons for an MSP to adopt ITIL, as well as some of the challenges that an MSP might encounter in the current IT environment against the backdrop of new standards and legislation, such as data ownership, control and overall accountability for the successful delivery of IT services.
Other white paper highlights include:
• Benefits of ITIL
• Expanded overview of the legislation minefield, including Sarbanes-Oxley
• MSPs and the SAS-70 (Statement on Auditing Standards, No. 70)
• How MSPs support ITIL’s Service Support and Service Delivery processes
Customer organizations will benefit from reading the white paper by having a clearer understanding of how ITIL functions in an MSP and how this can impact the nature of the customer-MSP relationship.
The knowledge offered in ITIL, IT Governance & The Managed Service Provider (MSP) is based on Pink Elephant’s unrivaled experience in delivering ITIL process consulting and education to leading global corporations, including many financial, pharmaceutical, manufacturing and retail companies in the Fortune 500. Pink Elephant also acknowledges the contributions of MCI towards the white paper.
For other Pink Elephant white papers about ITIL, please click here.
ITIL® is a Registered Trade Mark and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the US Patent and Trademark Office.