Friday, July 28, 2006
Pink Elephant’s Service Desk, Incident & Problem Management Course Attains CITREP Status
SINGAPORE – July 28, 2006 – Pink Elephant today announced that a third ITIL-based certification course, ITIL Practitioner: Service Desk, Incident and Problem Management, has now qualified for Critical IT Resource Programme (CITREP) support; meaning that up to 50% of the course and examination fees are eligible for reimbursement.
The Netherlands-based Examination Institute for Information Science (EXIN) designated Pink Elephant as the first globally accredited organisation to deliver this course which is included in a series of new “ITIL Practitioner” certified training courses. With ITIL Practitioner: Service Desk, Incident and Problem Management now benefiting from CITREP support, ITIL Practitioner: Configuration, Change and Release Management is soon to follow. Two additional courses in the series (ITIL Practitioner: Service Level Management & Financial Management and ITIL Practitioner: Availability, Capacity & Continuity Management) are scheduled to be introduced next year.
The primary goal of these clustered course offerings is to enable IT professionals to gain a more in-depth view of how specific groups of highly interdependent processes should work together. The ITIL Practitioner: Service Desk, Incident and Problem Management course and certification has been designed specifically for IT managers, supervisors, team leaders, network managers, website managers, application developers, system managers and all Service Desk staff who already possess the Foundation Certificate In IT Service Management (attainable through Pink Elephant’s ITIL IT Service Management Essentials course).
“Pink Elephant has a longstanding relationship with important customer organisations in Singapore,” says David Ratcliffe, President, Pink Elephant. “Once again, we are delighted to be first to add a new title to the growing list of CITREP supported ITIL courses.”
Already supported by CITREP are Pink Elephant’s:
• ITIL IT Service Management Essentials – an introductory course
• ITIL Service Manager – a management course
For more information on ITIL Practitioner: Service Desk, Incident and Problem Management or any other ITIL certification course available through Pink Elephant, please contact a client care representative at 6734-2744.
About CITREP
Critical Infocomm Technology Resource Programme (CITREP) was established by the Infocomm Development Authority of Singapore (IDA) with the objective to accelerate the development of emerging, critical infocomm skills urgently required by the infocomm industry and user organisations. Relevant training courses and certifications which impart knowledge and skills in the identified areas will be evaluated and endorsed under CITREP. Self-sponsored trainees and organisations that fully sponsor their employees for training/examination in these endorsed courses/certifications can apply for CITREP support. The support level is up to 50% of course and examination fees. The program is available for Singapore residents and permanent residents of Singapore. For more information, please see www.nicc.org.sg (select CITREP).
Auditor & IT Expert-Led Symposium To Answer Critical Legislative Questions
Compliance In The World Of IT Is Not A Fad - It’s The New Reality
BURLINGTON, ON – July 28, 2006 – In less than two weeks, Pink Elephant, the world’s leading provider of IT service management conferences and education, will be presenting IT Governance 2006, a three-day symposium that will address the complex legislative environment dictating new organizational business practices, and offer strategies for meeting compliance challenges.
Taking place from August 6 – 8, 2006 in Orlando, the Symposium’s primary goal is to raise awareness of the crucial and now accountable role of IT in the financial reporting process.
Matching SOX With IT
With the business impact of Sarbanes-Oxley (SOX) becoming more widely publicized and with key legislation deadlines in effect for all publicly traded US and non-US companies doing business in the US, the Symposium provides a timely opportunity for organizations to hear from professional auditors and industry experts to learn:
• Exactly what IT auditors are really looking for before, during and after the audit
• The differences and similarities among the myriad of IT governance frameworks and standards and the legal implications surrounding them
• In-depth, hands-on, real-world stories from IT practitioners who have “been there” and understand the reality of IT governance
• How existing best practice service management frameworks, such as the IT Infrastructure Library (ITIL®) and Control Objectives for IT (COBIT®), can help organizations minimize the burdens of compliance
• The innovative new approach to the world of IT Service Management that the new ITIL version, due for release in 2007, promises to bring - from two of the ITIL v.3 authors themselves!
Former Enron VP Featured Keynote
A high-profile figure recognized by TIME magazine for her courageous actions during an unprecedented corporate scandal that triggered the landmark Sarbanes-Oxley Act is Sherron Watkins, former Enron VP. Pink Elephant is pleased to welcome Ms. Watkins as one of the Symposium’s keynote speakers.
IT Governance 2006 is taking place at Disney’s Contemporary Resort in Orlando. View more details about IT Governance 2006 or download the full brochure by visiting http://www.pinkelephant.com. Media passes are available for qualified members of print and broadcast news outlets.