Friday, September 29, 2006
Change & Release Management Success
In ITIL, it is necessary to establish the criteria for the success of the change in accordance with the business requirements for the change. These criteria for success are established though the release qualification criteria, or acceptance criteria developed by Release Management.
Approximate running time: 9 minutes
Friday, September 22, 2006
Pink Elephant’s 11th Annual Conference Preview
Go behind the scenes with Pink Elephant’s President David Ratcliffe, and VP of Global Events, George Spalding, and hear all about the exciting plans underway for the 11th Annual International IT Service Management Conference & Exhibition, coming February 18-21, 2007 at the Venetian, Las Vegas.
Approximate running time: 14 minutes
Friday, September 15, 2006
The ITIL Communication Plan
To achieve major cultural change and a transfer of knowledge, there needs to be a formalized and comprehensive Communications Plan. This plan, if implemented effectively, can make the difference between success of the overall ITIL program, or failure through a lack of interest or understanding.
Approximate running time: 14 minutes
Friday, September 08, 2006
The Role of the Process Owner
Without a doubt, a critical role to process implementation is the creation and empowerment of a single, accountable process owner whose management activities and scope of governance span across the great divide between organizational silos. The process owner plays the important role of champion, visionary, protector and advocate – without whom the process has absolutely no chance of survival.
Approximate running time: 17 minutes
Thursday, September 07, 2006
Pink Elephant Launches Personal Development Paths
Resource Will Help Potential Students Focus On The Right Programs For Their Role
BURLINGTON, ON – September 7, 2006 – IT professionals pursuing IT best practices training and certification will now have an easier way to select the right programs for their specific job role with Pink Elephant’s Personal Development Path, an online quick reference chart available at www.pinkelephant.com.
Pink Elephant currently offers the industry’s most comprehensive curriculum of courses supported by independent certification; suiting specific audiences, progressing from the Foundation level ITIL IT Service Management Essentials to the comprehensive, ten-week ITIL Service Manager course. The Personal Development Paths allows prospective students to simply match the position they hold within their organization to the right program.
Courses and certifications indicating a double check-mark are those which Pink Elephant considers mandatory for a certain IT role. A single check-mark indicates courses that will assist in complementing an IT professional’s knowledge.
“Understanding IT best practices starts with the right education – not from just reading the books cover to cover,” says Pink Elephant President, David Ratcliffe. “Our Personal Development Paths guide individuals wanting to increase their skills; organizations seeking IT best practices training for staff; and even software and services vendors moving towards best practices. Participants receive the greatest return on their time and investment by focusing on the areas most applicable to their job function.”
The Personal Development Paths are timely, as an increasing number of North American IT practitioners are seeking IT best practices certification – particularly in ITIL® and COBIT®. According to the Netherlands-based Examination Institute for Information Science (EXIN), an independent examination body responsible for managing the ITIL certification program worldwide and ensuring the quality of ITIL training institutes, the number of ITIL certifications on this continent has risen from less than 1,500 in 2001 to almost 20,000 in 2005.
With a steady upward trend in the demand for IT best practices training, Pink Elephant meets this need by offering all of its courses in major cities across North America. A complete ‘at a glance’ public schedule of all courses is available for download a www.pinkelephant.com.
Pink Elephant can also customize any of its courses into a unique program for companies interested in an in-house educational experience. By including an entire team in the learning process, benefits include cost savings and the ability for Pink Elephant to address specific needs of the business.
Friday, September 01, 2006
Mountains, Molehills and Dead Buffaloes: Understanding Organizational Change
Implementing ITSM processes always represents significant organizational change, concerns and resistance. Many of the issues raised are legitimate risks that need to be identified, documented and managed as either an issue for the project Charter or project risk log. Mountains and Molehills are probably self-evident but listen to this Pink Podcast to find out what Dead Buffaloes are and how to address all of these issues.
Note: Please be advised that this is an Enhanced Podcast that contains a slide presentation and is best viewed with QuickTime.
Approximate running time: 7 minutes