Friday, December 29, 2006
My favourite restaurant in Singapore - Mezza 9 at the Grand Hyatt. Here I’m eating dinner with some buddies - George Spalding (Pink), Sandra Simpson, Kirk Weisler and Malcolm Fry (BMC).
Friday, December 22, 2006
Introducation to Security Management
Using an illustrative story to review the goal and activities of Security Management this PinkPodcast discusses the various aspects of Security Management, a Service Delivery process, as well as, how Security Management is linked to customer satisfaction, how it is related to Availability, Continuity, and Service Level Management, and how it plays a key role in meeting governance requirements.
Approximate running time: 12 minutes
Great view from that bridge!
Tuesday, December 19, 2006
Meet “The Pinkys”!
Monday, December 18, 2006
Just One More Drink
Gotta love those Singapore Slings!
Friday, December 15, 2006
Performance Management: Tying the Service Desk to the ITIL Framework
The ITIL framework can be a big help in making these performance reviews more accurate and meaningful to the Manager, the staff members and the company. This PinkPodcast is designed to summarize the steps that need to be taken to make Performance Management easier and more relevant to all that participate.
Approximate running time: 6 minutes
Thursday, December 14, 2006
I Love Having My Photo Taken!
So here’s a photo of me having my photo taken! George Spalding (Pink) and I are having a Singapore Sling in the Long bar at Raffles Hotel in Singapore. Char LaBounty is doing the snapping.
Pink Elephant’s Pierre Bernard Joins 14 Global Experts To Develop New ITIL V3 Exam Qualifications
BURLINGTON, ON – December 14, 2006 – Pink Elephant is pleased to announce that The APM Group (APMG), ITIL’s official accreditation body, has selected Pierre Bernard, Manager of Product Development, to sit on the international panel that will work towards creating new qualifications to support the next set of certification exams based on ITIL V3.
Pierre joins 14 other worldwide panelists, including representatives from the USA, UK, Japan, Hong Kong, Brazil, Scandinavia, India, Singapore and Australia. The panel’s main objective is to ensure the updated Foundation, Practitioner and Management level exams truly reflect the needs of IT Service Management practitioners in countries across the globe.
“We’re delighted that Pierre will be directly involved in helping to guide ITIL’s future development, and in particular the critical task of developing ITIL exam standards,” says Pink Elephant President David Ratcliffe.
Pierre Bernard adds, “Having trained at all levels of ITIL certification, and now managing Pink Elephant’s education and consulting services, I understand the importance of a fair qualification scheme so that practitioners can earn ITIL credentials regardless of where they come from. Given the framework’s impressive worldwide appeal, new qualifications will be essential moving forward.”
Pink Elephant is already an active contributor to the forthcoming ITIL V3. Earlier this year, the Office of Government Commerce (OGC), the UK-based government agency that owns ITIL and is leading the refresh project, chose Pink Elephant executive consultants George Spalding and Gary Case to author the continual service improvement book, one of the five core volumes due for publication in 2007.
ITIL V3 Team To Convene In 2007
IT professionals will have the chance to meet ITIL v3 authors, publishers and the worldwide examination panel at the 11th Annual International IT Service Management Conference and Exhibition. Taking place February 18-21, 2007, the conference is the largest event dedicated to ITSM best practices, providing the most insight into the changes ahead for ITIL and how they will affect the IT industry.
Some of the presentations in the 13 track, 130+ session program that will answer the most pressing ITIL v3 questions include:
• ITIL Refresh – The Future of ITIL, by Sharon Taylor, ITIL v3 Chief Author & Examiner
• ITIL v3 Overview – What’s New In The New Version?, by Gary Case of Pink Elephant & ITIL v3 author
• The Next Five Years In ITIL Certification, by Richard Pharro of APMG
• Plus sessions from the authors of the new ITIL v3 titles: Service Strategies, Service Design, Service Transition, Service Operations, Continual Service Improvement
For more information about the 11th Annual International IT Service Management Conference and Exhibition, call 1-888-273-7465.
Tuesday, December 12, 2006
Window Shopping In Sydney
It’s easy to make new friends in Australia!
Friday, December 08, 2006
Introduction to Capacity Management
Using an illustrative story to review the goal and activities of Capacity Management this PinkPodcasts discusses the reactive and proactive aspects of Capacity Management, as well as, how Capacity Management is linked to customer satisfaction, is closely related to Availability, Continuity and Service Level Management, and plays a key role in meeting governance requirements.
Approximate running time: 12 minutes
Thursday, December 07, 2006
Visit To The HDI HQ
A wintry day outside the HDI HQ in Colorado Springs. Me and David Ratcliffe (Pink).
Tuesday, December 05, 2006
Dinner with the HDI-Japan Folks
A great night with Rachel Pennings (Pink), David Ratcliffe (Pink), Tatsumi Yamashita (HDI-Japan) and his team - Asako and Junko.
Pink Elephant’s US Expansion Continues With New Chicago Office
Midwest Location To Deliver ITIL® Education & Consulting To Existing & New Clients
BURLINGTON, ON – December 5, 2006 – Pink Elephant, the world’s leading IT service management education and consulting provider, today announced the opening of another US-based office, situated in Chicago, in response to increasing demand in the Midwest for ITIL (IT Infrastructure Library) expertise. In Illinois alone, Pink Elephant has trained more than 2,000 IT professionals in the foundation level ITIL Essentials course, and has served close to 1,500 companies with in-house education and IT process consultation since 2001.
Pink Elephant expects Midwestern companies to continue responding positively to IT best practice frameworks such as ITIL, and other complementary frameworks like COBIT® (Control Objectives for Information and Related Technology), as they are proven to support the requirements for legislative compliance. Among other benefits, best practices can improve IT-business alignment, increase staff productivity through the establishing of a common language for IT operations, and generate significant cost savings by helping to sharpen the visibility of IT spending.
“We are committed to working with many more organizations who want to benefit from efficient IT operations by integrating people, process and technology, a concept that is the foundation of IT best practices,” says David Ratcliffe, Pink Elephant President. “We are delighted to be opening up in Chicago and look forward to seeking out new opportunities to deliver our services.”
Pink Elephant’s operates in three other US locations: Dallas, Philadelphia and San Francisco. Outside the US, Pink Elephant has offices in major global business centers, including London, Sydney, Johannesburg, Mexico City, Toronto, Singapore, Kuala Lumpur, Sao Paulo and Hong Kong.
Midwest-US companies requesting more information on Pink Elephant’s services may contact Chris Warren, Business Development Manager, at 847-956-3350. For local contacts in other US regions and worldwide, please click here .
Monday, December 04, 2006
Process Owners - ‘Architects’ Of ITIL Project Success
Read this paper developed by Pink Elephant’s Troy DuMoulin and published in the latest issue of Business Trends Quarterly, and learn about why the success of ITIL projects hinges on the process owner. Plus, in cases where there is ownership for multiple ITIL processes, discover what combinations work well and which represent a conflict of interest based on the process objectives.
Friday, December 01, 2006